Johnny Moncure
Terry,MS
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Medical Records Clerk
Mississippi Urology
06.2020 - 10.2023
- Printed and photocopied documents to provide patients with copies of medical records.
- Verified accuracy of patient information in medical records.
- Transcribed and entered patient medical information into electronic medical records systems.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Scanned and uploaded medical records into electronic medical records system.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Tracked and monitored requests for medical records release.
- Assisted in training new staff on medical record processing and filing procedures.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Responded to patient inquiries to provide information and details of medical records.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
Customer Care Representative
AIS Pharmacy
02.2015 - 06.2020
- Assisted call-in customers with questions and orders.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Set up and modified patient profiles to include current medications and insurance details.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Billing Supervisor
Aspire RX
09.2010 - 11.2014
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.
- Developed and enforced policies and procedures for compliance with company policies.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
- Maintained a high level of customer satisfaction by addressing inquiries promptly, resolving issues effectively, and consistently delivering accurate invoices within established timeframes.
- Monitored customer accounts to identify and rectify billing issues.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Managed the preparation and distribution of customer invoices within strict deadlines, upholding adherence to company policies and client agreements.
- Negotiated with customers regarding payment arrangements when necessary, balancing firmness with empathy to maintain positive relationships without sacrificing revenue collection targets.
Education
Diploma -
Byram High School
ByramSkills
- Payment Collection
- Records Management
- Electronic Health Record Applications
- HIPAA Regulations
- Data Entry
- Customer Service
- Microsoft Excel
- Records Review
- Medical Records Management
- Appointment Scheduling
- Written and verbal communication
- Electronic Health Record Specialist
Contact
References Available Upon Request
Timeline
Medical Records Clerk
Mississippi Urology
06.2020 - 10.2023
Customer Care Representative
AIS Pharmacy
02.2015 - 06.2020
Billing Supervisor
Aspire RX
09.2010 - 11.2014
Diploma -
Byram High School
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