Johnny Morris
Chicago,IL
Summary
Hard working individual, capable of enhancing customer satisfaction and streamlining operations. Expert in POS system operation and team leadership, I've successfully managed cash handling procedures and motivated teams to exceed targets. Skilled in conflict resolution and staff supervision. I am an organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Shift Leader
Sweetgreen
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Shift Leader
Garrett Popcorn Shop
09.2021 - 07.2023
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Evaluated staff performance and provided coaching to address inefficiencies.
Stand Manager
Delaware North
05.2019 - 10.2022
- Resolved customer complaints promptly, maintaining professionalism while addressing concerns in an empathetic manner.
- Collaborated with marketing team to develop promotional materials and advertising campaigns, attracting new clientele and increasing sales.
- Conducted regular equipment maintenance checks to minimize downtime due to repairs or malfunctions in the stand''s operation systems.
- Established strong vendor relationships, negotiating favorable pricing terms to reduce costs and increase profitability.
Stocker
Five Below
04.2017 - 12.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Hirsch High School
Chicago, IL06.2010
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Conflict Resolution
- Staff Supervision
- POS System Operation
- Assigning Work
- Drawer Assignments
- Flexible Schedule
- Team motivation
Timeline
Shift Leader
Sweetgreen
08.2023 - Current
Shift Leader
Garrett Popcorn Shop
09.2021 - 07.2023
Stand Manager
Delaware North
05.2019 - 10.2022
Stocker
Five Below
04.2017 - 12.2018
High School Diploma -
Hirsch High School