JUAN MUNOZ
Summary
Dedicated IT Support Professional with several years of hands-on experience providing desktop support, troubleshooting hardware/software issues, and assisting end users in fast-paced environments. Skilled in Windows support, ticket management, device configuration, and documenting technical issues. Experienced in resolving routine to moderately complex technical problems using established procedures. Reliable, customer-focused, and able to work independently while supporting team workflows.
Overview
18
18
years of professional experience
Work History
Lead, IT Security, Risk & Compliance
Wizards Auto World
08.2016 - 09.2025
- Managed Conditional Access and the MDM solution (Intune principles) to enforce security configurations and controls across all devices, directly supporting overall compliance and inventory/access management.
- Spearheaded the process improvement of IT operations by maintaining comprehensive documentation of troubleshooting procedures and network configurations, establishing clear guidelines for user account management and knowledge transfer.
- Leveraged strong analytical and problem-solving skills to provide L2/L3 escalation support, resolving complex, on-field issues for high-stakes applications and ensuring high availability.
- Designed, developed, and oversaw the implementation of company security compliance policies and procedures, ensuring ongoing alignment with annual SOC security audits and the NIST Framework.
IT Support & Network Security Administrator
Mobile Eyes
01.2008 - 06.2016
- Executed Network Administration tasks, including configuration and troubleshooting of core infrastructure components and establishing reliable connectivity using protocols like DNS and TCP/IP.
- Collaborated with cross-functional departments to resolve complex issues, demonstrating excellent communication and system knowledge transfer.
- Implemented network and cybersecurity measures, including basic firewall administration and VPN configuration, to enhance overall system security and integrity.
Education
Master of Science - Computer Information Systems
Central Texas College
Killeen, TX 07.2025 - 12.2025
Bachelor of Science - Computer Information Systems, Cybersecurity
Central Texas College
Killeen, TXAssociate of Science - Computer Science
Northwest Vista College
San Antonio, TXSkills
- Identity and Access Management
- Security & Compliance
- Active Directory/GPO Administration
- SOC Auditing
- Conditional Access, MDM (Intune principles)
- NIST Framework
- Windows Server, Windows (Client/Server)
- Incident Response, IDS/IPS principles
- Tier 2/3 Escalation Support
- Firewall Technologies (Cisco, Palo Alto, Azure)
- PowerShell scripting
- Microsoft Azure
- Networking & Infrastructure
- Technical Support & Systems
- Common Network Protocols (DNS, TCP/IP, HTTPS)
- M365 App Suite Administration
- VPN Technologies, Subnetting/Segmentation basics
- Troubleshooting (simple to complex)
- LAN/WAN Configuration, Troubleshooting
- macOS, ChromeOS, Linux
Timeline
Master of Science - Computer Information Systems
Central Texas College
07.2025 - 12.2025
Lead, IT Security, Risk & Compliance
Wizards Auto World
08.2016 - 09.2025
IT Support & Network Security Administrator
Mobile Eyes
01.2008 - 06.2016
Bachelor of Science - Computer Information Systems, Cybersecurity
Central Texas College
Associate of Science - Computer Science
Northwest Vista College