Johnny Nakasone
Honolulu,HI
Summary
Hardworking and reliable Customer Service Professional with Strong Communication and interpersonal skills. I offer impeccable Work Ethic and a Positive enthusiastic attitude. I am also Highly organized, proactive and punctual with team-oriented mentality. Where I lack experience, I make up with my commitment to excellence and unrelenting spirit for success.
Overview
5
5
years of professional experience
Work History
Concierge/Security Officer
Hawaiiana Management Company
Honolulu, HI
07.2022 - Current
- Directed incoming calls and messages to appropriate staff or residents.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Greeted residents and answered their inquiries regarding hotel services, amenities, and local attractions.
- Handled complaints from residents in an efficient manner while working towards satisfactory resolutions.
- Responded promptly to all resident inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Delivered exceptional service to every resident through active engagement, effective listening and well-developed interpersonal skills.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Office Manager
A Healing Intention LLC
Portland , OR
10.2018 - 12.2022
- Administered payroll and maintained proper documentation of employee personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Organized company events including holiday parties, team building activities .
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed office inventory and placed new supply orders.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Sales Representative
Shaka Sunglasses
Honolulu, HI
01.2019 - 10.2020
- Processed transactions using a point-of-sale system.
- Used technology resources to assist customers in locating and selecting items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Collected payments and provided accurate change.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers to determine wants or needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Engaged customers in friendly, professional dialogue to determine needs.
- Suggested ideas for improving store operations and increasing profits.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Aiea Highschool
‘Aiea, HI07-2012
Skills
- Customer Service
- Hospitality
- Telephone Etiquette
- Strong Interpersonal Skills
- Outstanding Customer Service
- Excellent Multitasking
- Effective Problem Solving
- Strong Work Ethic
- Management Interaction
- Sales
- Marketing
- Guest Relations
- Cash Handling
Affiliations
- Freelancing
- Digital Marketing
- Creating Music
Timeline
Concierge/Security Officer
Hawaiiana Management Company
07.2022 - Current
Sales Representative
Shaka Sunglasses
01.2019 - 10.2020
Office Manager
A Healing Intention LLC
10.2018 - 12.2022
High School Diploma -
Aiea Highschool
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