Summary
Overview
Work History
Education
Skills
Timeline
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Johnny Otero Jr

Los Angeles,CA

Summary

Empathetic liaison with over 15 years of experience in enhancing client relationships while maintaining confidentiality. Successfully led over 75 mentees in troubleshooting and identifying resolutions for all onboarding issues. Collaborated with various departments to research and coordinate training, resulting in a 13% improvement in addressing operational and client concerns. Skilled in spearheading multiple projects simultaneously and effectively prioritizing tasks under tight deadlines. Committed to fostering an inclusive environment that addresses the diverse needs of students and improves overall educational outcomes.

Overview

18
18
years of professional experience

Work History

Customer Support Specialist

Delta Airlines LAX
04.2021 - Current
  • Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
  • Prepared comprehensive reports highlighting trends in support requests received over time, aiding in proactive issue identification and preemptive solution implementation.
  • Improved first-contact resolution rates by quickly identifying the root causes of customer issues and delivering effective solutions.
  • Tracked client feedback and collaborated with cross-functional teams to address recurring concerns and enhance product offerings.

Legal Records Clerk

Oakwood Legal Group
08.2020 - 04.2021
  • Assisted attorneys in preparing for trials by researching, organizing, and assessing case materials.
  • Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
  • Ensured compliance with court regulations by accurately submitting required forms within specified deadlines.
  • Coordinated with clients, opposing counsel, and court personnel to schedule appointments and hearings efficiently.
  • Provided excellent customer service to clients by promptly addressing inquiries and maintaining a friendly demeanor.

Accounts Payable Officer

The H.Wood Group
01.2020 - 07.2020
  • Maintained accurate financial records with meticulous attention to detail in data entry and account coding.
  • Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
  • Collaborated with the procurement team to resolve discrepancies between purchase orders and invoices received.
  • Mentored junior staff members in accounts payable procedures, increasing overall department efficiency.

Assistant Treasurer

Village Of Nyack
06.2006 - 12.2019
  • Ensured compliance with federal, state, and local regulations by staying current on tax laws.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and ensuring proper documentation.
  • Assisted in the preparation of monthly financial reports, highlighting key performance indicators for management review.

Education

WVU Potomac State College
Keyser, WV

High School Diploma -

Nyack Senior High School
Nyack, NY
06.2006

Skills

  • Customer Relationship Management
  • Training and coaching
  • Relationship Building
  • Tech Support
  • Office Administration
  • Project Management

Timeline

Customer Support Specialist

Delta Airlines LAX
04.2021 - Current

Legal Records Clerk

Oakwood Legal Group
08.2020 - 04.2021

Accounts Payable Officer

The H.Wood Group
01.2020 - 07.2020

Assistant Treasurer

Village Of Nyack
06.2006 - 12.2019

WVU Potomac State College

High School Diploma -

Nyack Senior High School

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Johnny Otero Jr