Johnny Ramirez

Lead team in executing and maintaining planograms according to HEB's standards and recommendations, stock merchandise, rotate products as needed, and maintain a clean, organized, customer-friendly sales floor.

Processed customer transactions efficiently using point-of-sale systems.

Maintained accurate cash drawer and balanced daily sales reports.

Assisted customers with product inquiries and provided exceptional service.

Trained new staff on operational procedures and customer interaction protocols.

Supervise daily store operations to ensure a clean, organized, and customer-focused environment, Assist in training, guiding, and scheduling staff to maintain strong teamwork and efficient work flows, Oversee product stocking, rotation, and quality control to ensure all fruits and produce meet freshness standards, Monitor inventory levels, place orders, and manage stock to prevent shortages or overstocking, Handle customer inquiries, resolve issues, and provide excellent service to build customer loyalty, Support cash handling procedures, including opening/closing registers and reconciling daily sales.

Led daily store operations, ensuring optimal customer service and staff performance.

Developed and implemented effective merchandising strategies to enhance product visibility.

Trained and mentored team members.

Ensured compliance with health and safety regulations

Maintain compliance with health, safety, food handling, and regulatory standards.

Monitor product rotation and freshness, especially for perishable items, to reduce waste and ensure quality.

Handle customer service escalations, resolve issues efficiently, and build long-term customer satisfaction.

Analyze sales reports, track PNL reports, and implement strategies to improve store performance and profitability.

Oversee store cleanliness, maintenance, and equipment functionality to ensure a safe and welcoming environment.

Train employees in customer service, POS systems, loss prevention, and company policies,

Manage hiring, onboarding, coaching, and disciplinary actions in alignment with company guidelines.

Lead all store operations, including staffing, training, scheduling, and performance management.

Oversee daily cash handling, register balancing, bank deposits, and insure compliance with financial procedures.