Johnny Riley
Marshall,TX
Summary
Dynamic and results-driven professional with a strong background in customer service and administrative support at Ivan Smith and Career Search. Proven ability to build relationships and enhance customer satisfaction while efficiently managing multiple tasks. Skilled in problem-solving and maintaining confidentiality, ensuring smooth operations and positive experiences for clients and colleagues alike.
Overview
2
2
years of professional experience
Work History
Sales Associate
Ivan Smith
03.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Administrative Assistant
Career Search
Marshall, TX
03.2022 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Education
Kilgore College
Kilgore, TXAssociate Of Science -
Panola College
Carthage, TX05.2024
Skills
- Customer service
- Time management
- Multi-tasking strength
- Problem-solving
- Excellent people skills
Timeline
Sales Associate
Ivan Smith
03.2023 - 04.2024
Administrative Assistant
Career Search
03.2022 - 04.2023
Kilgore College
Associate Of Science -
Panola College