Johnny Rodriguez
Roseville,CA
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
10
10
years of professional experience
Work History
Service Advisor
Future Automotive Group
Roseville, CA
11.2020 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
Service Advisor
Hayward Toyota
Hayward , Ca
07.2014 - 12.2020
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
Service Advisor
Bmw Of Concord
Concord , CA
01.2020 - 11.2020
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
Education
High School Diploma -
Pioneer High School
Whittier, CA06-1994
Skills
- Price Quoting
- Computer Skills
- Customer Service
- Service Estimates
- Customer Retention
- Attention to Detail
- Multitasking and Organization
Timeline
Service Advisor
Future Automotive Group
11.2020 - Current
Service Advisor
Bmw Of Concord
01.2020 - 11.2020
Service Advisor
Hayward Toyota
07.2014 - 12.2020
High School Diploma -
Pioneer High School
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