Johnny Rojas
Goodyear,Arizona
Summary
Experienced with creating impactful Voip phone system designs tailored to client needs. Utilizes advanced design software to program and develop comprehensive design solutions. Knowledge of fostering productive client relationships and maintaining high standards in project execution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Solution Design Consultant
COX COMMUNICATIONS
03.2023 - Current
- Provisioned and implemented call center queues for businesses.
- Completed Sales Engineering task with verifying fiber availability and construction needs.
- Triaged escalated issues for enterprise business accounts.
- Work with boundary partners to ensure smooth implementation of the IP Centrex phone system.
- Worked effectively in fast-paced environments.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
- Conducted site visits to complete design specifications for IP voice systems
- Enhanced client satisfaction by providing tailored design solutions for commercial phone services.
- Coordinated with other consultants such as engineers, project managers, or sales leaders to ensure smooth installation of customer phone systems.
- Utilized advanced software tools like BroadSoft or Mint to confirm serviceability and phone configurations.
Access Design
COX COMMUNICATIONS
04.2022 - 03.2023
- Strategically designed paths to deliver fiber to business customers that is most cost effective,
- Continuously achieved the goal to design over 20 fiber projects per month
- Maintaining high level of quality of work per order with rate over 97% accuracy monthly.
- Improved design clarity with precise technical drawings, enabling easier interpretation by construction teams onsite.
- Contributed to cost savings by identifying and eliminating unnecessary steps in the drafting process to customer location.
- Maintained organized digital filing systems for easy retrieval of past project drafted, ensuring efficient access to crucial information.
- Collaborated with team members on designs, drafting standards and documentation.
- Adapted quickly to evolving industry trends by continuously updating skills through professional development courses.
IP Centrex Coordinator
COX COMMUNICATIONS
10.2014 - 04.2022
- Conduct meetings over the phone and in person with customers to design their phone system.
- Highly sought after by leadership to support customers in difficult situations.
- Active person for MS teams integration representing the solutions design team.
- Consistently recognized by internal and external customers- 8 recognitions in 2021 and 9 recognitions in 2020
- Maintained 100 percent station review quality in 2020 and 2021
- Supported over 145 installs per year to help towards revenue goals
- Completed over 450 station review meetings per year to help position the team for success
- Managed scheduling for multiple projects, ensuring timely completion and resource allocation.
- Developed training materials and conducted sessions with customers to improve knowledge of their Voip phone systems.
Account Coordinator
COX COMMUNICATIONS
09.2011 - 10.2014
- Review and process Sales Contracts using OPTIX for business accounts and assist Account Executives with sales proposals and questions with business products.
- Provided exceptional support to various Cox Business departments to included Project Mangers, Sales Engineers, Field Engineer and Service Delivery.
- Project Managed and processed National Accounts for Corporate to obtain additional revenue.
- Scheduled and went onsite for Station reviews regarding Voip phone systems and performed the provisioning of the Station Review on the Dial tone worksheet in the OPTIX software platform.
- Managed approximately 30 incoming calls, emails per day from customers.
- Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
- Promoted a culture of proactive communication within the team, leading to improved collaboration among internal departments.
- Coordinated with sales teams to develop targeted strategies for improved accuracy of sales orders.
Media Services Specialist I
COX COMMUNICATIONS
04.2011 - 09.2011
- Provide support to Media Sales Consultants and Clients with order fulfillment.
- Managed 50 calls per week with customer request on updates to their commercial time slots and implementation.
- Utilize Marketing intelligence reporting to identify solutions for clients to maximize spot count to meet their budget.
- Delivered exceptional customer service to resolve inquiries and enhance client satisfaction.
- Analyzed customer feedback to identify trends, driving improvements for commercial spots.
- Conducted market research to identify emerging trends and inform business clients on appropriate time slots for effective commercial deployment.
Education
Certification - Organizational Leadership
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ01.2026
Graduate Certificate - Amazon Cloud Practitioner Certification
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2025
Certificate - Amazon Web Services
Maricopa Community Colleges, Glendale Community College
Glendale, AZ07.2024
Skills
- Amazon Cloud Services
- Microsoft Azure Cloud Services
- Tech-Savvy
- Webex
- Microsoft Teams
- GNIS design software
- Great attention to detail
- Strategic thinking
- Organization skills
- Computer literate
- Collaboration skills
- Reliability and adaptability
- Decision-making
- Work prioritization
Certification
Amazon Cloud Practitioner Certification
Timeline
Solution Design Consultant
COX COMMUNICATIONS
03.2023 - Current
Access Design
COX COMMUNICATIONS
04.2022 - 03.2023
IP Centrex Coordinator
COX COMMUNICATIONS
10.2014 - 04.2022
Account Coordinator
COX COMMUNICATIONS
09.2011 - 10.2014
Media Services Specialist I
COX COMMUNICATIONS
04.2011 - 09.2011
Certificate - Amazon Web Services
Maricopa Community Colleges, Glendale Community College
Certification - Organizational Leadership
Maricopa Community Colleges, Estrella Mountain Community College
Graduate Certificate - Amazon Cloud Practitioner Certification
Maricopa Community Colleges, Estrella Mountain Community College
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