Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Johnny Schwab

Johnny Schwab

Uber Eats Courier
Tacoma,WA

Summary

Reliable employee seeking position with advancement opportunities. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Customer professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Casino Manager with 15 years of customer service and management experience in casino settings. Knowledgeable about payroll processing, HR and staff training and development. Bringing out best in staff members through exceptional management techniques.

Attentive Manager experienced in gambling operations. Confident and decisive leader with great team management, organizational and customer service skills. Dedicated to running profitable games in full compliance with commission rules.

Overview

34
34
years of professional experience
2
2
years of post-secondary education

Work History

Uber Eats Courier

Uber Eats
Tacoma, WA
06.2019 - Current
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Developed and maintained professional relations between customer, store personnel and company.

Lawn Maintenance Laborer

Ray's Lawn Care
Tacoma, WA
09.2017 - 12.2019
  • Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
  • Maintained routine landscaping schedules to boost lawn health.
  • Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
  • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
  • Maintained grounds by trimming, weeding and general clean-up.

Pit Manager

Emerald Queen Casino
Tacoma, WA
06.1999 - 06.2016
  • Organized and controlled [Number] blackjack and poker tournaments every month.
  • Stayed current on changing tricks and techniques used by players of each game.
  • Issued complimentary rooms, meals and discounts to keep players at property and satisfied for maximum betting.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
  • Monitored gaming operations continuously to check on dealers and players.
  • Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
  • Coordinated staff schedules, rotations and breaks.
  • Identified and removed players suspected of cheating in cards or other games.
  • Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
  • Kept games fair by proactively identifying and removing suspected cheaters.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.

Bingo Caller

Music Bingo
Tacoma, WA
05.1994 - 03.1999
  • Collected cards and tickets from players and computed and verified amounts won or lost for house accounting requirements.
  • Supported bingo callers with tickets, cards and money.
  • Trained and oriented new chip runners in proper procedures and security protocols.
  • Collected and managed house percentages from betting pots.
  • Supported floor operations by preparing collection reports and delivering tickets, cards and money to game callers.
  • Calculated winnings and losses based on betting odds and players' choices.

Front Desk Agent

Home Motel
Fife, WA
10.1991 - 05.1994
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Collected room deposits, fees and payments.

Food Service Supervisor

USAF
McChord AFB, WA
12.1987 - 06.1992
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Ordered new supplies and food to maintain service levels.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Established and managed team schedules and shift assignments.
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Honorable Discharge

Delivery Driver

Mario's Bakery
Kent, WA
01.2022 - 04.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Fostered positive working relationships with regular customers.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
  • Adhered to safe lifting techniques to avoid injuries.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Education

High School Diploma -

Stuttgart American High School
Ludwigsburg, Germany
11.1985 - 06.1987

Skills

    Hospitality service expertise

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Delivery Driver

Mario's Bakery
01.2022 - 04.2022

Uber Eats Courier

Uber Eats
06.2019 - Current

Lawn Maintenance Laborer

Ray's Lawn Care
09.2017 - 12.2019

Pit Manager

Emerald Queen Casino
06.1999 - 06.2016

Bingo Caller

Music Bingo
05.1994 - 03.1999

Front Desk Agent

Home Motel
10.1991 - 05.1994

Food Service Supervisor

USAF
12.1987 - 06.1992

High School Diploma -

Stuttgart American High School
11.1985 - 06.1987

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