Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JOHNNY SHIH

Wixom,MI

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Boiling Pot
East Lansing, MI
06.2015 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day. Supervised and trained staff in customer service, food handling, and safety protocols.
  • Assessed and addressed customer needs, effectively prioritizing tasks during peak hours. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Adhered to all health department regulations regarding food storage and preparation. Ordered supplies from vendors as needed while staying within budget guidelines.
  • Maintained detailed records of sales transactions and daily shift reports. Established policies for cash handling procedures to maximize security measures.

General Manager

Panda Restaurant Group, Inc., Panda Express
Las Vegas, NV
06.2012 - 05.2014
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Guided associates in providing excellent food quality, superior guest services, meticulous adherence to company cleanliness standards ensuring a secure and enjoyable workplace.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service, training and sales.

Property Manager and Leasing Agent

JM Management LLC.
East Lansing, MI
01.2010 - 04.2011
  • Reviewed contracts related to property management services such as landscaping or pest control companies. Coordinated maintenance, repairs, and upgrades of rental units as necessary.

Line Cook

Bistro Renaissance
Dexter, MI, MI
11.2008 - 12.2009
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced and long hour environment.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.

Student Cook

L’Ecole
New York, NY
09.2008 - 11.2008
  • Played a key role in supporting the preparation of staff meals for up to 200 individuals, maintaining an average number of covers between 50-100.

Retail Sales of Wireless Phones an

Wireless Express
Ann Arbor, MI
05.2004 - 08.2008
  • Introduced customers to multiple cellular phone carriers and facilitated the activation of new phone lines through credit checks and essential software used by companies including WorldCom Wireless, AT&T Wireless, Voicestream (T-Mobile), and Sprint/Nextel.

Education

Grand Diploma in Culinary Arts -

The French Culinary Institute

Some College (No Degree) - Hospitality(Credits)

Lansing Community College
Lansing, MI

Skills

  • Microsoft Office
  • Operations Management
  • Complaint Resolution
  • Task Prioritization
  • Teamwork and Collaboration
  • Sales and Marketing

Certification

  • ServSafe® Manager Certification

Timeline

Restaurant Manager

Boiling Pot
06.2015 - Current

General Manager

Panda Restaurant Group, Inc., Panda Express
06.2012 - 05.2014

Property Manager and Leasing Agent

JM Management LLC.
01.2010 - 04.2011

Line Cook

Bistro Renaissance
11.2008 - 12.2009

Student Cook

L’Ecole
09.2008 - 11.2008

Retail Sales of Wireless Phones an

Wireless Express
05.2004 - 08.2008

Grand Diploma in Culinary Arts -

The French Culinary Institute

Some College (No Degree) - Hospitality(Credits)

Lansing Community College

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JOHNNY SHIH