Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Johnny Sims

Johnny Sims

Tuscaloosa,AL

Summary

Dynamic Detail Manager at Ford with a proven track record in training and mentoring teams to enhance customer service and operational efficiency. Expert in quality assurance and staffing coordination, I successfully improved service standards and fostered a collaborative work environment, significantly boosting team performance and customer satisfaction.

Overview

2020
2020
years of professional experience

Work History

Detail Manager

Ford
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
  • Inspected finished work to verify employee compliance with detailing standards.
  • Coordinated exterior and interior washing of vehicles according to customer wishes.
  • Maintained documentation for areas such as orders, activities, schedules and employee performance.
  • Trained detail team to deliver best possible service to customers with quality work.

Store Manager

Winn Dixie Supermarket
05.1999 - 05.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.

Education

Diploma - General Studies

Minor High School
Anniston, AL
06.1993

Skills

  • Training and mentoring
  • Team management
  • Team building
  • Shop management
  • Quality assurance
  • Staffing coordination
  • Physical endurance
  • Positive attitude
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership

Timeline

Store Manager

Winn Dixie Supermarket
05.1999 - 05.2019

Detail Manager

Ford

Diploma - General Studies

Minor High School

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Johnny Sims