John Temple
SysAdmin/IT Administrator
MARIANNA,FL
Summary
Interacts in a professional manner with all business customers
Naturally an active listener. Giving full attention to what other people are saying, taking time to understand the points being made, then asking questions necessary pertaining to the situation at hand and never interrupting at inappropriate times.
Utilizing skills to provide the highest level of service for client(s) and always volunteered to work weekends when the project was lagging.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Lowes
MARIANNA, United States
02.2019 - Current
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Oversees Detail/installation Contracts, leading growth in LCC Signup in the top 4 within store.
SysAdmins
Evora IT Solutions
Tallahassee, FL
04.2018 - 01.2019
- Install and configure software and hardware
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
Troubleshoot issues and outages - Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Ability to create scripts in Python, Perl or other language
Systems Analyst
Evora IT Solutions
Tallahassee , Florida
02.2014 - 03.2018
- Communicating with management and employees to determine system requirements.
- Planning new systems that address any issues with current systems.
- Preparing cost-benefit analysis reports for all proposed upgrades.
- Collaborating with IT team to implement your plan.
- Testing new systems to validate that they are working as expected.
- Preparing cost-benefit analysis reports for all proposed upgrades.
- Collaborating with the IT team to implement your plan.
- Testing the new systems to validate that they are working as expected.
Technical Support Engineer
ITC Management Group
Tallahassee, Florida
01.2012 - 01.2014
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand theroot of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until
Education
High School Diploma -
Blountstown High School
Blountstown, Florida 05.2001 -
Certificate - SQL: Data Infrastructure
Udemy
Virtual 05.2001 -
Skills
Systems and software programs
undefinedTimeline
Sales Specialist
Lowes
02.2019 - Current
SysAdmins
Evora IT Solutions
04.2018 - 01.2019
Systems Analyst
Evora IT Solutions
02.2014 - 03.2018
Technical Support Engineer
ITC Management Group
01.2012 - 01.2014
High School Diploma -
Blountstown High School
05.2001 -
Certificate - SQL: Data Infrastructure
Udemy
05.2001 -
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