Johnny Son
Seattle,WA
Summary
Dynamic Hospitality Service Director with a proven track record at Newmark Tower Owners Association, excelling in operations management and team leadership. Expert in crisis management and strategic planning, enhancing resident satisfaction and operational efficiency. Skilled in vendor coordination and employee performance management, driving successful outcomes in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Hospitality Service Director / Lead Concierge
Newmark Tower Owners Association / Private Residency
11.2009 - Current
- Operations Leadership – managing budgets, schedules, staff, vendors, and compliance.
- Facilities & Maintenance Oversight – ensuring systems, safety, and regulatory compliance.
- Project Management – coordinating renovations, upgrades, and construction projects.
- People Management – hiring, training, and leading diverse teams.
- Customer & Stakeholder Relations – managing tenants, contractors, inspectors, and owners.
- Crisis & Risk Management – handling emergencies, safety protocols, and contingency planning.
On-Site Manager /Front Desk Customer Service Representative
Argus Contracting
01.2009 - 11.2009
- Evaluated employee performance regularly, identifying areas for improvement and developing targeted action plans accordingly.
- Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
- Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Vendor & Maintenance Coordination with vendor relationship, schedule and oversee routine maintenance, and coordinate all required annual building inspections to ensure operational efficiency and compliance.
- Emergency response & Incident management response promptly to building emergencies, including water mitigation, structural disturbances, and medical incidents, ensuring sword coordination with relevant teams and first responders.
Education
GED -
South Seattle Community College
Seattle, WA01-2005
Associate of Arts -
South Seattle Community College
Seattle, WA09-2008
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Staff development
- Database administration
- Financial recording
- Problem-solving
- Multitasking
- Payment Management
- Customer relationship management
- Employee performance management
Timeline
Hospitality Service Director / Lead Concierge
Newmark Tower Owners Association / Private Residency
11.2009 - Current
On-Site Manager /Front Desk Customer Service Representative
Argus Contracting
01.2009 - 11.2009
GED -
South Seattle Community College
Associate of Arts -
South Seattle Community College
Similar Profiles
AMAL A JAMAL A J
Intern at Internship in Tower Residency Thiruvananthapuram.Intern at Internship in Tower Residency Thiruvananthapuram.
QIANHAO LIQIANHAO LI
Chairperson at East Central Tower Owners Corporation CommitteeChairperson at East Central Tower Owners Corporation Committee
MICHAEL VEKASSYMICHAEL VEKASSY
President, Board of Directors at ST. GEORGE TOWER & GRILL OWNERS CORP.President, Board of Directors at ST. GEORGE TOWER & GRILL OWNERS CORP.
Olivia FontanaOlivia Fontana
Senior Inventory Lead at All The Best Pet CareSenior Inventory Lead at All The Best Pet Care
Neelam SinghNeelam Singh
Associate Software Engineer at Vaco Binary Semantics LLPAssociate Software Engineer at Vaco Binary Semantics LLP