Johnny Souza
Framingham,MA
Summary
Highly efficient Crew Member, well established in fast-paced and challenging environments. Eager and quick to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
4
4
years of professional experience
Work History
Crew Member
AMC Theatres
02.2023 - 01.2024
- Worked front counter, kitchen and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Game Technician
Dave & Buster's
08.2021 - 05.2022
- Ensured a safe gaming environment by adhering to safety protocols during machine repair and maintenance activities.
- Boosted the overall attractiveness of the gaming facility by maintaining a clean, organized, and visually appealing environment for players.
- Assisted customers with gameplay questions, providing a high level of customer service while promoting a positive atmosphere within the gaming facility.
- Collaborated with management to identify opportunities for upgrading or replacing outdated gaming equipment, resulting in an enhanced user experience.
- Optimized game performance by diagnosing software issues and implementing necessary updates or patches.
- Improved customer satisfaction by troubleshooting and resolving technical issues with gaming equipment swiftly.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
Crew Member
Burger King
11.2019 - 01.2021
- Worked front counter, drive-thru and other areas.
- Took orders, collected payments and kept items in the front area stocked.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with and accepted coaching from teammates and management.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Joseph P. Keefe Technical School
Framingham, MA05.2016
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cash Handling
- Cleaning
- Customer Engagement
- Flexible Schedule
Timeline
Crew Member
AMC Theatres
02.2023 - 01.2024
Game Technician
Dave & Buster's
08.2021 - 05.2022
Crew Member
Burger King
11.2019 - 01.2021
High School Diploma -
Joseph P. Keefe Technical School