Johnny Thompson
Dallas,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Environmental Services Housekeeper
The Treymore At Park Cities
04.2019 - 10.2019
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Worked effectively in fast-paced environments.
Customer Service Representative
SkyTel Pager Communications
02.1996 - 08.1998
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Payment Center Clerk/Customer Service Cashier
Cellular One
03.1993 - 01.1996
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Compiled and analyzed data to produce reports.
- Created and maintained detailed records of all office activities.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Input data into spreadsheets and databases.
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Medical Assistant Diploma - Medical Assistant
Everest College
Dallas, TX09.2013
No Degree - Computer and Information Sciences
DEvry
Irving, TX1988
Accounting Certificate - Accounting And Finance
Bill J. Priest
Dallas, TX01.1987
High School Diploma -
Callaway High School
Jackson, MS05.1983
Skills
- New Employee Training
- Restroom Servicing
- Accounts Receivables
- Adaptable and Flexible
- Computer Proficiency
- Account Management
- Product Knowledge
- Calm and Professional Under Pressure
- Customer Retention Strategies
- MS Office
- Problem-solving abilities
Timeline
Environmental Services Housekeeper
The Treymore At Park Cities
04.2019 - 10.2019
Customer Service Representative
SkyTel Pager Communications
02.1996 - 08.1998
Payment Center Clerk/Customer Service Cashier
Cellular One
03.1993 - 01.1996
Medical Assistant Diploma - Medical Assistant
Everest College
No Degree - Computer and Information Sciences
DEvry
Accounting Certificate - Accounting And Finance
Bill J. Priest
High School Diploma -
Callaway High School