Johnny Trujillo
Fort Lauderdale,FL
Summary
Entrepreneurial operations manager dedicated to developing team members strengths and building dynamic and high-performing teams that surpass innovations and creativity in solving complex problems. Energetic and results focused with success in developing and leading diverse work forces to achieve outstanding results. Seasoned operations manager dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Seasoned Operations Manager and talented leader with over 30 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
33
33
years of professional experience
Work History
Sales Manger
The Compulab
08.2020 - Current
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent follow-ups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Operations Manager
Ace Educational Supplies
06.2013 - 07.2020
- Managing employees, scheduling shifts, conducting training sessions, and managing conflicts between staff members
- Responsible for the upkeep of the store
- Responsible for driving the operational excellence of warehouse supplies and logistics-ensuring audit and compliance requirements are met
- Instituted the use of pick tickets in order fulfillment which increased productivity by 45%
- Established new re-order points for items which reduced surplus inventory and resulted in a 30% cost reduction
- Created new inventory scheme using usage reports to locate items in warehouse
- Worked with all vendors and purchasing to obtain quotes for educational equipment
- Operated all powered industrial lift trucks in warehouse.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Station Manager
Ultimate Aircraft Appearance
07.2005 - 02.2013
- Station operations manager for Ft Lauderdale, JFK and Newark airports
- Monitored project schedules for 6 projects at a time
- Oversaw the development and launch of cabin cleaning / security Search
- Increased productivity by 50% while simultaneously reducing head count by 25%
- Recruited, hired and trained 150 new employees for interior cabin cleaning and Exterior Aircraft cleaning and Cabin security search
- Revamped the Aircraft Appearance program, resulting in a 75% improvement in job quality and customer satisfaction
- Optimized the overall customer experience through audits and quality control measures.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Ensured regulatory compliance by maintaining accurate records, conducting audits, and addressing issues promptly.
Customer Service Manager
CAROL SCHOOL SUPPLY
08.1995 - 06.2005
- Supervised the daily activities of all warehouse employees and ensure quality customer service
- Maintain and reconcile customer accounts
- Oversee all incoming and outgoing shipments
- Coordinate and participate in sales conventions and events
- Develop, manage and implement training for all employees
- Organize direct marketing of prospective customers
- Reconcile incoming and outgoing purchase orders
- Troubleshoot and alleviate customer complaints and concerns and improve customer relations
- Educational consulting, coaching to employees.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Manager
PROMOTIONAL SLIDE GUIDE CORPORTATION
06.1993 - 06.1995
- Supervise the daily activities of 20 customer service specialists
- Manage and maintain daily sales quotas
- Coordinate daily activity with other departments
- Address customer concerns.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Supervisor
SOUTHWEST MAINTENANCE CORP.
09.1991 - 03.1993
- Oversaw daily tasks of 35 maintenance employees
- Managed the upkeep of 115 offices
- Reduced expenses including labor costs and supplies
- Scheduled employees to meet customer needs.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
Education
Bachelor's - BUSINESS ADMINISTRATION
University of Houston - Clear Lake
Houston, TX06.1992
Skills
- Operations
- Inventory Control
- Management
- Training
- Excel
- Microsoft Office
- Inventory
- MS Office
- Microsoft Word
- Forklift
- Logistics
- Procedure development
- Multi-site operations - Personable
- Process improvement strategies Analytical
- Multi-unit operations management
- Team building
- Inventory control
- Cost reduction and containment
- Relationship building
- Consensus building techniques
- Troubleshooting and problem solving
- Contract management
- Systems implementation
- Dedicated
- Flexible
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Project Management
- Inventory Management
- Employee Motivation
- Customer Relationship Management
- Goal Setting
- Workflow Optimization
- Process Improvement
- Project Leadership
- Health and safety compliance
Accomplishments
- Increased output by 25% by optimizing schedules
- Spearheaded an employee engagement program, resulting in a 20% decrease in annual employee turnover
- Streamlined the branch operations, resulting in a 15% reduction in operating budget
- Boosted customer satisfaction ratings by 35% in under 3 months
- Served as key contributing member to Leadership team
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manger
The Compulab
08.2020 - Current
Operations Manager
Ace Educational Supplies
06.2013 - 07.2020
Station Manager
Ultimate Aircraft Appearance
07.2005 - 02.2013
Customer Service Manager
CAROL SCHOOL SUPPLY
08.1995 - 06.2005
Customer Service Manager
PROMOTIONAL SLIDE GUIDE CORPORTATION
06.1993 - 06.1995
Supervisor
SOUTHWEST MAINTENANCE CORP.
09.1991 - 03.1993
Bachelor's - BUSINESS ADMINISTRATION
University of Houston - Clear Lake