Johnny Trust
Albuquerque
Summary
Dedicated and hardworking professional with years of experience in customer service and retail environments. Known for a strong commitment to delivering exceptional customer experiences and building lasting relationships. Proven ability to effectively address customer needs, resolve issues, and enhance satisfaction.
Overview
8
8
years of professional experience
Work History
Ramp Agent
Envoy Air
Albuquerque
02.2025 - Current
- Load and unload baggage and cargo efficiently, ensuring adherence to safety protocols.
- Conduct routine inspections of equipment and vehicles to maintain operational readiness.
- Collaborate with team members to optimize ramp operations and minimize turnaround times.
- Assist in training new team members on safety practices and operational procedures.
- Communicate effectively with ground control and flight crews to ensure smooth operations.
Dispatch
Advance On-site Protection
Albuquerque
03.2022 - 10.2023
- Ensure all personnel comply with company protocols, client requirements, and safety procedures.
- Coordinate and oversee the activities of 35+ security personnel to ensure efficient deployment and adherence to schedules.
- Organize shift schedules, assign duties, and manage call-offs or substitutions to maintain coverage.
Customer Service Representative
Southwest Airlines
Pensacola
02.2018 - 02.2022
- Resolved customer inquiries via phone and email, focusing on customer satisfaction by accurately addressing concerns and providing timely follow-up using CRM software.
- Advocated for customer needs while collaborating with cross-functional teams and improving overall customer service efficiency and telecommunication effectively.
- Guides passengers through self-service tools and online booking processes.
Education
Business Administration -
University of West Florida
Pensacola01.2017
General diploma -
Escambia Highschool
Pensacola01.2013
Skills
- Problem solving
- Communication skills
- Attention to detail
- Customer relationship management
- Team collaboration
- Procedure adherence
Timeline
Ramp Agent
Envoy Air
02.2025 - Current
Dispatch
Advance On-site Protection
03.2022 - 10.2023
Customer Service Representative
Southwest Airlines
02.2018 - 02.2022
Business Administration -
University of West Florida
General diploma -
Escambia Highschool