Johnny Valencia
Murrieta,CA
Summary
Dynamic Business Change Manager with extensive experience at ANTHEM Health Services, excelling in change management and Salesforce administration. Proven track record in driving process improvements and fostering team collaboration. Adept at strategic planning and effective communication, ensuring successful implementations and high adoption rates of new systems.
Overview
25
25
years of professional experience
Work History
Business Change Manager Sr
ANTHEM Health Services
Los Angeles, CA
07.2016 - 04.2025
- Responsible for change management activities across Local Large Group Implementation teams (JAA, SIT, LIT)
- Supports Salesforce change management and readiness activities for Implementation team
- Supports end to end execution of Salesforce enhancement, new builds, refinements, changes, etc.
- Supports Salesforce testing and readiness for implementation team
- Represents Implementations on new Go to market products/programs and changes to existing
- Represents Implementations for process improvement activities across partner teams
- Organized training sessions for staff members affected by changes in order to improve adoption rates.
- Identified, analyzed and documented business requirements, processes and objectives to ensure successful implementation of changes.
- Coached internal teams to develop their understanding of new systems or processes introduced by the change initiative.
Implementation Coordinator Lead
ANTHEM Health Services
Los Angeles, CA
05.2010 - 07.2016
- Ensure successful, timely and error free implementations for all new business, renewals and miscellaneous requests processed end to end
- As lead to twelve associate, I foster a positive professional attitude, communications and relationship with all associates
- Develop and managed workflows, process and timelines to result in pristine implementations
- manage escalations and ensure execution
- extensive experience in the coordination, planning and support of daily operational and administrative functions
- Guide and support the Implementation team with all needs and requests
- Conduct regular meetings with team to ensure quality and successful implementations
- Provided support to customers during all phases of the implementation process.
Sales Support Specialist
ANTHEM Health Services
Los Angeles, CA
09.2000 - 05.2010
- Processed and responsible for accurate and timely implementation for new business and renewals
- prepared and distributed renewal packages to account managers and brokers
- researched and resolved sales, claims and benefit issues
- generated/requested sales reports as needed from MyData Point or RRS system
- worked closely with internal business partners to ensure timely implementation
Education
High School Diploma -
Los Altos High School
Los Altos, CA05-1990
Skills
- Change management
- Salesforce administration
- Business analysis
- Process improvement
- Project management
- Implementation planning
- Production support
- UAT testing
- Risk assessment
- Effective communication
- Training development
- Problem-solving aptitude
- Adaptability
- Reliability
- Strategic planning
- Decision-making
Languages
Spanish
Professional
Timeline
Business Change Manager Sr
ANTHEM Health Services
07.2016 - 04.2025
Implementation Coordinator Lead
ANTHEM Health Services
05.2010 - 07.2016
Sales Support Specialist
ANTHEM Health Services
09.2000 - 05.2010
High School Diploma -
Los Altos High School
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