Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johnny Valtierra

Albuquerque

Summary

Dynamic Assistant Manager at Goodwill with a proven track record in enhancing customer service and operational efficiency. Skilled in team leadership and money handling, I fostered a positive work environment and improved cash accuracy, significantly reducing discrepancies. Committed to achieving goals through effective staff training and motivation.

Overview

19
19
years of professional experience

Work History

Assistant Manager

Goodwill
10.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Retail Associate

Goodwill
03.2024 - 10.2024
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.

Loss Prevention Officer

Fallas Paredes Discount Stores
10.2015 - 10.2017
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.

Security Officer

Mesa Detection Agency Inc.
10.2014 - 10.2015
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Concrete Laborer

Coreslab Structures
10.2012 - 10.2014
  • Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
  • Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
  • Demolished and repaired old concrete surfaces.
  • Set wood and other forming materials to prepare for concrete pours.

Security Officer

JLS Security
10.2009 - 10.2012
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Unarmed Security Guard

Chief Security
10.2008 - 10.2009
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Improved overall safety by enforcing company policies and regulations among employees and visitors alike.

Cashier/Server Assistant

Flying J Travel Plaza
10.2006 - 10.2007
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Associates Mechanical Engineering - Automotive Technology

Central New Mexico Community College
Albuquerque, NM
05-2015

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Conflict resolution
  • Retail operations
  • Employee scheduling
  • Recruiting and interviewing
  • Sales strategies
  • Sales reporting

Timeline

Assistant Manager

Goodwill
10.2024 - Current

Retail Associate

Goodwill
03.2024 - 10.2024

Loss Prevention Officer

Fallas Paredes Discount Stores
10.2015 - 10.2017

Security Officer

Mesa Detection Agency Inc.
10.2014 - 10.2015

Concrete Laborer

Coreslab Structures
10.2012 - 10.2014

Security Officer

JLS Security
10.2009 - 10.2012

Unarmed Security Guard

Chief Security
10.2008 - 10.2009

Cashier/Server Assistant

Flying J Travel Plaza
10.2006 - 10.2007

Associates Mechanical Engineering - Automotive Technology

Central New Mexico Community College

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