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Johnny Vu
Garden Grove,CA
Summary
Detail-oriented professional with extensive experience in technical consulting and systems analysis. Known for enhancing system performance through troubleshooting and integration of advanced tools, committed to delivering high-quality solutions that meet client needs and exceed expectations.
Overview
28
28
years of professional experience
Work History
Sr. Mainframe Technical Consultant
American Honda Corporation
Los Angeles, CA
10.2007 - Current
- Led cross-functional teams to implement technical solutions and improve system efficiencies.
- Analyzed client needs to recommend optimal software and hardware solutions.
- Managed project timelines and deliverables, ensuring adherence to quality standards.
- Resolved complex technical issues, enhancing customer satisfaction through effective problem-solving strategies.
- Collaborated with stakeholders to define project scope and objectives, driving alignment across departments.
- Streamlined workflows by integrating advanced tools, increasing operational efficiency across projects.
- Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
- Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
- Trained end-users on new systems, fostering a smooth adoption process and empowering users to maximize the potential of new technologies.
Sr. Mainframe Technical Consultant
Toyota Motor Services
Los Angeles, CA
04.1998 - 09.2007
- Reduced downtime and improved productivity by providing timely technical support to clients, addressing their concerns and solving problems quickly.
- Contributed to the continuous improvement of internal processes by sharing insights, suggestions, and lessons learned from past experiences with peers and management.
- Improved systems with addition of new features and infrastructure.
- Designed and implemented data migration strategies, ensuring seamless transition between systems with minimal disruption to business operations.
- Developed technical requirement documentation for new software products.
- Streamlined processes for increased efficiency by implementing automation solutions using various programming languages.
- Analyzed client feedback to identify areas for service improvement, leading to enhanced service offerings and client retention.
Education
Associate of Science - Computer And Information Systems
ITT Technical Institute
Los Alamitos, CASkills
- Technical consulting
- Proficient in Cobol, CICS, MQ Series, DB2, IMS DB/DC, JCL, Xpedite debugger, Web Dev tools: SoapUI, JSON, Postman
- Software integration
- Project planning
- Software development
- Systems analysis
- Software testing
- Technical writing
- Code debugging
- Reliability
- Excellent communication
- Quality assurance
Accomplishments
- Thorough knowledge of mainframe system, OS/390, z/OS diagnostics, Job Control Language, CICS, COBOL, IMS DB/DC, VSAM and DB2 programming, and support products
- Proficient in coding, testing, and knowledge of Clist, C++, SQL, DB2 accelerator, Xpedite debugging.
- Experience with multi-platform environments such as As/400, windows, UNIX as well as various networking tools like SoapUI, Json, Postman, Vista Net, and MQ Series
- Solid analytical and decision-making skills along with the ability to resolve complex technical issues in creative and effective ways
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Sr. Mainframe Technical Consultant
American Honda Corporation
10.2007 - Current
Sr. Mainframe Technical Consultant
Toyota Motor Services
04.1998 - 09.2007
Associate of Science - Computer And Information Systems
ITT Technical Institute