Johnny Webster
Stony Point,NC
Summary
Goal-driven Sr. Analyst with expertise in managing and analyzing large volumes of information. Proactively identifies trends impacting business success to enhance operations, workflow, and production. Several years of industry experience.
Overview
13
13
years of professional experience
Work History
Store Ops Sr. Analyst Tech & Specialty Support
Lowe’s Companies
Mooresville, NC
03.2017 - Current
- Started with the Services Support / Operations Execution team in June 2017, providing catalog management and support for the M2O/2020 configurable tools.
- Worked on developing, testing, and deploying 2020 catalogs.
- In July 2018, I transitioned to supporting the M2O platform.
- I managed 32 vendors, as well as testing and deployments of their catalogs.
- Worked closely on the project to sunset M2O and implement LQS (blinds), and CMC (millwork) tools into our stores.
- I now provide catalog management and store support for CMC and LQS, which averages $1.2 billion annually.
- I now provide remedy support for all store-reported catalog issues in CMC. I work closely with all millwork suppliers to track and correct said issues, and provide automated and manual testing.
- I work closely with Merchandising to find and correct promotion issues in CMC.
- I monitor/work the My Red Vest mailbox days/weekends for any project-related issues.
Support Technician – ITSD Store PC / Applications
Lowe’s Companies
Wilkesboro, NC
04.2014 - 03.2017
- Provided phone support for PC and Thin Client environments for all US and Canadian stores.
- Support included PC hardware and software, thin clients, printers, networks, selling issues, cash office, and down stores.
- Also, provided support for all selling tools and corporate employees after hours.
Support Technician – Store PC / Password Management / Swap-It / Triage
ComputerNet Resource Group
Wilkesboro, NC
05.2011 - 04.2014
- Worked on the Lowe's ITSD Triage team, performing support functions with quick fixes, and delegating issues to the appropriate back-end queue.
- Assisted with Password Management, assisting with store and corporate level password resets.
- Transitioned to the Store PC team, where I supported the PC and Thin Client environments for all US and Canadian stores.
Skills
- Teamwork
- Adaptability
- Time Management
- Communication
- Problem Solving
- Vendor Management
- Flexibility
- UAT Testing
- Technical Support
- Computer Proficiency
- Attention to detail
- Problem-solving Abilities
Timeline
Store Ops Sr. Analyst Tech & Specialty Support
Lowe’s Companies
03.2017 - Current
Support Technician – ITSD Store PC / Applications
Lowe’s Companies
04.2014 - 03.2017
Support Technician – Store PC / Password Management / Swap-It / Triage
ComputerNet Resource Group
05.2011 - 04.2014