Johnny Wilhelm
Oregon
Summary
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
12
12
years of professional experience
Work History
Defect Manager
Team Group
05.2024 - Current
- Analyzed defect data to identify patterns and areas requiring further investigation or process improvement initiatives.
- Implemented effective risk mitigation strategies by proactively identifying potential defects during project planning stages.
- Aligned departmental goals with organizational objectives by setting measurable targets for key performance indicators related to software quality and defect reduction rates.
- Developed comprehensive documentation of defect management procedures, ensuring consistency and accuracy throughout the organization.
- Conducted post-mortem analyses to assess the effectiveness of defect management processes and identify opportunities for improvement.
Quality Manager
Ohio Pickling & Processing
07.2023 - 04.2024
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
Team Leader
Norplas Industries
06.2012 - 03.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment to build team of top performers.
Education
High School Diploma -
Oregon Clay High
Oregon, OH05.2005
Skills
- Test Automation Knowledge
- Test case design
- Functional Testing
- User Acceptance Testing
- Root cause identification
- Team leadership abilities
- Attention to Detail
- Excellent Communication
- Critical Thinking
Timeline
Defect Manager
Team Group
05.2024 - Current
Quality Manager
Ohio Pickling & Processing
07.2023 - 04.2024
Team Leader
Norplas Industries
06.2012 - 03.2023
High School Diploma -
Oregon Clay High
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