Johnny Zavala
Lacey,WA
Summary
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Fast-thinking Emergency Medical Technician with 2 years of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.
Focused professional skilled in stabilizing and assessing patients in emergency situations. Adept in utilizing medical equipment and instruments to diagnose and treat patients. Possesses strong interpersonal skills to effectively communicate with patients, emergency personnel and medical staff.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Olympia Ambulance Sevices
01.2022 - Current
- Increased public trust in EMS services by maintaining a professional demeanor during interactions with patients, families, bystanders, and other healthcare professionals at all times.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Handled patient transfers from one medical facility to another.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Enhanced equipment readiness by rigorously inspecting, maintaining, and restocking ambulance supplies and tools as needed.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Observed patient behavior to report changes to medical personnel.
- Administered treatments in [Type] situations with accuracy, safety and speed.
Riser Technician
Summit Riser Systems
10.2016 - 01.2021
- Installed vertical cooper and fiber optic cabling
- Maintained compliance with regulatory standards and safety requirements.
- Managed riser closets (Telecom rooms)
- Install Coax, Fiber, Category 3, Category 5e and Category 6 cabling.
- Manged circuits by locating issues and bringing resolution.
- Oversee protection of client's date storage
- Unicam handling and splicing.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Applied critical thinking and research to address complex issues.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Addressed routine equipment maintenance according to established schedule.
- Organized work to meet demanding production goals.
- Tested components and systems to evaluate performance and identify concerns.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Maintained quality assurance and customer satisfaction objectives.
- Tested systems, noting issues and completing preventive maintenance.
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Barista/Trainer
Starbucks
04.2014 - 10.2016
- Built and maintained professional relationships with vendors and suppliers.
- Streamlined workflow processes for better customer service and reduced wait times.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees in groups and in one-on-one scenarios.
- Increased employee retention by fostering a positive, supportive work atmosphere.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Collaborated with managers to implement effective staff scheduling, minimizing labor costs while ensuring optimal coverage during peak hours.
- Facilitated virtual, in-person and blended learning sessions.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Implemented creative marketing strategies to attract new customers and encourage repeat visits from regular clientele.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Established and maintained quality control standards.
- Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Cleaned counters, machines, utensils, and seating areas daily.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Assisted in menu development, incorporating seasonal flavors and trends for unique beverage offerings.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Provided coaching and mentoring to employees.
- Developed customized training programs tailored to individual barista needs and skill levels.
- Facilitated team building activities that fostered collaboration and camaraderie among the staff members.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Strengthened communication skills through regular interactions with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Education
Certification - Emergency Medical Technology
Bates Technical High School
Tacoma, WAHigh School Diploma -
River Ridge High School
Lacey, WA06.2011
Skills
- Patient Transport
- CPR and First Aid
- Cardiopulmonary Resuscitation
- Triaging
- Oxygen Equipment
- Condition Assessment
- Fracture Stabilization
- Critical decision-making skills
- Medical History Recording
- Emergency Medical Team Coordination
- Emergency vehicle operation
- Emergency Medical Technician (EMT)
- Basic Life Support
Certification
- EMT - Emergency Medical Technician
Languages
Spanish
Native or Bilingual
Timeline
Emergency Medical Technician
Olympia Ambulance Sevices
01.2022 - Current
Riser Technician
Summit Riser Systems
10.2016 - 01.2021
Barista/Trainer
Starbucks
04.2014 - 10.2016
Certification - Emergency Medical Technology
Bates Technical High School
High School Diploma -
River Ridge High School