Johnny Zepeda
Stayton,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Planner/Buyer
Columbia Helicopters Inc
09.2018 - 10.2023
- Prepared and analyzed reports to track inventory and purchasing trends.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Developed and improved account relationships.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Prepared detailed reports to highlight inventory levels, purchase orders and discrepancies.
- Forecasted purchasing trends and improved merchandising strategies.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
- Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
- Evaluated product quality and vendor performance to maintain quality standards.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Managed and maintained purchase orders and invoices.
- Established relationships with vendors to secure competitive pricing and discounts.
Service Manager
Woodburn Car Craft
04.2012 - 09.2018
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Developed customer loyalty programs to increase customer satisfaction.
- Resolved customer complaints in professional and timely manner.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Implemented strategies to increase customer service satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Welder/Fabricator
Eagle Tanks
06.2004 - 02.2012
- Inspected welds and checked critical measurements to meet specifications.
- Welded in flat, horizontal, vertical, and overhead positions.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
Education
Forestry Research And Technology
Chemeketa Community College
Salem, ORHS Diploma - General Studies
Cascade High School
Turner, OR06.1993
Skills
- Purchasing procedures
- Purchasing expertise
- Pricing negotiations
- Vendor coordination
- Vendor relations
- Quality assurance
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Planner/Buyer
Columbia Helicopters Inc
09.2018 - 10.2023
Service Manager
Woodburn Car Craft
04.2012 - 09.2018
Welder/Fabricator
Eagle Tanks
06.2004 - 02.2012
Forestry Research And Technology
Chemeketa Community College
HS Diploma - General Studies
Cascade High School
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