Johnny E. Thomas Jr
Braintree,MA
Summary
12 years of management and consulting experience in organizational leadership and guest relations roles. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Strong history of developing and executing resource planning, coordination, and utilization strategies to meet performance goals.
Overview
23
23
years of professional experience
Work History
Driver Coordinator
Doorstep Delivery
Orlando , FL
01.2013 - 04.2016
- Monitors the attendance, scheduled departure times, equipment usage, and violations for all drivers through the maintenance of metrics
- Utilize extra board driver resources efficiently and cost-effectively to ensure that productivity and on-time performance are maintained during demand surges and driver attendance situations
- Monitor individual driver performance to identify those who require additional training or some level of assistance in meeting the minimum driver performance standards
- Assist in managing those minimum standards to include attendance, tardiness, on-time performance, and safety
- Identify and investigate driver performance issues to determine the cause and the first step of corrective action to be implemented
- Support and utilize a driver retraining program that identifies drivers that demonstrate difficulty in performing their daily responsibilities
- Continue…
- Supervise the hourly activities of the drivers and their on-the-road concerns through the monitoring of the dispatch radio system and answering incoming driver calls to ensure that SCR is always aware of potential field service issues
- Conduct pre-shift Driver meetings as instructed by senior management or as the need arises for topics of concern
- Execute and coordinate the scheduling, Vehicle assignment, and other activities of Drivers engaged in providing services to the manager
- Ensure that all drivers are assigned to the appropriate capacity vehicle for the route that they are assigned and that all equipment is present and in proper working order prior to departure from the base
- Perform the first step disciplinary process for all drivers found in violation of company policy
- Accurate recording and reporting of driver’s daily attendance to the Transportation Planning Manager
- Oversee the accurate completion of all Accident/Incident reporting in accordance with the documented SOP, and proper forwarding of the reports to the responsible person(s) or department(s)
- Resolve and oversee any on-the-road driver issues, serving as the liaison to dispatch.
- Assisted with development of transformational projects achieving continuous improvement across transportation department.
- Promoted transportation productivity agenda by focusing on asset optimization and improving fuel economy, payload cost-efficiency, route optimization and wait times.
- Met transportation service targets and delivered loads on time.
- Negotiated third-party carrier capacity and rates within compliance for established route guides.
- Assumed ownership of transport-related cost and productivity targets.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Motivated workers to exceptional performance through implementation of new strategies.
- Worked closely with personnel, customers and contractors to resolve problems.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
Logistics/Sales Associate/ Cashier/ Cart Attendant
Target Corporation
Tuscaloosa, Orlando , AL, FL
08.2006 - 12.2012
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Answered customer questions and helped find specific items.
- Increased sales by offering advice on purchases and promoting additional products.
- Managed staffing levels to provide optimal support for cash register operations.
- Reviewed new promotions and monitored price changes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Reconciled daily totals to maintain balanced and compliant ledgers.
- Restocked and organized merchandise in front lanes.
- Mentored new team members on sales software system operation.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Marketing Consultant
Doorstep Delivery
Orlando, FL
02.2013 - 01.2017
- Provided executive leadership to finance, planning, and operations for all client programs and internal processes
- Instituted a strategic planning process used to determine the future direction and lay plans for growth
- Resulted in an award for outstanding performance for tripling company profits and resources and increasing volume capacity and annual sales by 50%
- Streamlined existing processes to reduce the cost to customers by an average of 20%, while substantially increasing gross profit margins
- Increased staff productivity by targeting high-yield prospective clients, creating a lead generation program, and sales materials, and implementing a sales incentive program
- Provided oversight to clients for developing communications, events, and advertising plans for over 1000 locations for future clients
- Planned, trained, and tracked annual advertising budgets for multiple campaigns using Interactive/Online, print, email, event sponsorship, and creative development
- Led the design and implementation of marketing programs for numerous businesses in the office and acted as Marketing Director providing marketing directions in certain areas of Orlando, FL.
Mobile Expert Manager
Tiger Direct
Orlando, FL
07.2010 - 02.2013
- Organizational Leadership & Team Building
- Built a strong team from one to twenty members, fostering both independence and a cohesive, productive team environment
- Utilized clarity, humor, well-defined goals, and a positive work ethic to establish a spirited organizational culture throughout the company
- Developed and implemented strategic objectives to ensure the achievement of profitability goals and a high level of client satisfaction
- Consistently awarded high rankings from a prestigious mobile sales industry
- Created and led cross-functional teams in building strong customer service and supporting other managers
- Developed business requirements, trained users, and supported client base
- Planned and structured resources necessary to sustain the growth of the client base
- Managed a $1M budget
- Client Relations & Communication
- Conducted dynamic and enjoyable training in relationship building and product knowledge for both clients and internal staff
- Cultivated excellent long-term relationships with clients, maintaining ongoing communication and facilitating solutions to address concerns
- Initiated a User Group and implemented an annual event for upper management from 48 to 100 worldwide to encourage networking and increase product knowledge.
Rideshare Driver
Uber And Lyft
Orlando, FL
05.2015 - 08.2018
- Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Helped passengers with luggage, collected fares and politely answered questions.
Consultant
Uber And Lyft
Boston, MA
10.2018 - Current
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
- Analyzed problematic areas to provide recommendations and solutions.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Education
Bachelor of Arts - History And Philosophy of Science And Technology
Stillman College
Tuscaloosa, AL05.2009
Skills
- Brand Loyalty
- Customer Experience
- Route Optimization
- Driver Scheduling
- Analytical Approach
- Payroll Computation
- Compliance Regulations
- Driver Safety Programs
- Client Relationships
- Workplace Safety
- Microsoft Excel
- Promotions Programs
- Driver Communications
- Customer Needs Assessments
- Driver Coordination
- Coordinating Personnel
Internships & Volunteer work
- Boys and Girls Club Ronald McDonald House
- Big Brother Big Sister Program
- Disable American Veterans
- Food Bank
Timeline
Consultant
Uber And Lyft
10.2018 - Current
Rideshare Driver
Uber And Lyft
05.2015 - 08.2018
Marketing Consultant
Doorstep Delivery
02.2013 - 01.2017
Driver Coordinator
Doorstep Delivery
01.2013 - 04.2016
Mobile Expert Manager
Tiger Direct
07.2010 - 02.2013
Logistics/Sales Associate/ Cashier/ Cart Attendant
Target Corporation
08.2006 - 12.2012
Bachelor of Arts - History And Philosophy of Science And Technology
Stillman College
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