Johnny Frank Martinez
Corpus Christi
Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments. Sales Associate excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic sales associate with extensive background in conflict resolution and customer care. Desires a Sales Assciate role. Efficient Barista dedicated to making specialty coffee and tea drinks, creating attractive product displays and contributing to a safe and welcoming cafe environment.
Overview
10
10
years of professional experience
Work History
Care Giver
American Medical ID
02.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Barista
Omni Hotels & Resorts
06.2020 - 03.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Cashier
Sams Club
10.2018 - 03.2019
- Checked prices for customers and processed items sold by scanning barcodes
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Counted cash in register drawer at beginning and end of shift
- Educated customers on promotions to enhance sales
Barista
Holiday Inn Corpus Christi Downtown Marina
02.2018 - 08.2018
- Assisted staff in building their expertise of coffees, teas and merchandise
- Controlled line and crowd with quick, efficient service
- Maintained regular and consistent attendance and punctuality
- Developed and demonstrated skillful and creative latte art to engage customers
- Engendered customer loyalty by remembering personal preferences and allergy information
- Conducted successful cash audits at the end of each shift
- Prioritized drink requests while managing interruptions
- Served individually made coffee drinks to over 50 customers daily
- Used signage and verbal communication to encourage recycling and composting
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Educated coworkers and customers about new products
Cashier
Burger King
12.2015 - 11.2017
- Stocked and maintained inventory levels according to store policies
- Ran the register effectively and handled cash, credit, debit and personal check transactions
- Returned any change rendered to the customer after counting it out appropriately.
- Educated customers on different promotions, spirits and wines to help them make good buying decisions.
- Educated customers on different promotions, spirits and wines to help them make good buying decisions.
- Returned any change rendered to the customer after counting it out appropriately.
- Ran the register effectively and handled cash, credit, debit and personal check transactions
- Provided customers with information on specials and discount deals
- Resolved customer complaints and maintained a clean and tidy checkout area
- Handled approximately 100 credit and cash transactions for customers using cash registers.
- Received deliveries, unpacked boxes, checked off items in the system and put products in their respective places in the stockroom
- Greeted over 100 customers per day as they arrived at the counter with their purchases
- Described products and services in detail
- Printed out tickets and ensured that the date, time and seat numbers were accurate
- Scanned goods and collected payments and issued refunds, receipts, and change
- Assisted customers in selecting items based on needs
- Verified the amount of loose coins and bundled paper money
- Responded quickly to customer inquiries, answering questions and offering insight into the products.
- Cleaned and organized register counters.
- Monitored areas for security issues and safety hazards
- Reported security and service incidents to management
- Redeemed foreign currencies using accurate exchange rates.
- Handled cash, credit and debit cards and personal checks and made the correct change in payment transactions.
- Trained new cashiers on procedures, customer service and sales techniques
- Counted money in drawers at the beginning and end of each shift to ensure amounts were correct
- Took credit card and cash payments and offered change
- Greeted customers with enthusiasm and offered to take their orders, filling them quickly and correctly
Sales Associate
7-Eleven
02.2015 - 10.2015
- Handle customer transactions using various transactions machines such as Fuel , money order, and sales machine
- Would seek customer satisfaction through excellent sales service Prepared merchandise for sales floor
- Maintained adherence to all company protocols
- Reported incidents to management
- Kept work areas clean and neat at all times
- Provided repeat customers with exceptional care and attention
- Worked collaboratively in team environment
- Suggested accessories and complementary purchases
- Trained and served as a peer coach for new sales associates
- Updated computer inventory listings
- Organized racks and shelves to maintain the visual appeal of the store
- Stocked shelves and supplies and organized displays
- Greeted customers and ascertained customers' needs
- Answered questions regarding the store and its merchandise
Barista
Holiday Inn
05.2014 - 01.2015
- Promote coffee consumption, educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; prepare and serve a variety of coffee drinks, along with pastries and cookies
- Cleaned counters, machines, utensils and seating areas daily
- Accurately took to-go and special orders via phone
- Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties
- Increased sales of Generl Merchandise by 25% with special displays and promotions
- Maintained regular and consistent attendance and punctuality
- Memorized recipes for 9 specialty coffee beverages and seasonal offerings
- Prioritized drink requests while managing interruptions
- Engendered customer loyalty by remembering personal preferences and allergy information
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Developed and demonstrated skillful and creative latte art to engage customers
Education
High School Diploma -
Roy Miller H.S. - Corpus
Christi, TX1995
Associate of Applied Science - Business Admin, N/a
Del Mar College
Corpus Christi, TXSkills
- Customer service focus Professional demeanor
- Product knowledge Creative problem solver
- Merchandising understanding Exceptional communication skills
- Multi-tasking strength Quick learner
- Interpersonal skills Strong client relations
- High energy Floor set design expertise
- Proficient in cash management
- Cash flow management
- Shipping and receiving professional
- Credit card processing
- Highly observant
- Excellent memory
- Adaptive and creative
- Friendly and outgoing
- Flexible schedule
- Fluent in Spanish
- Self motivated
- Highly organized
- Employee training
- Culturally sensitive
- Quick learner
- Professional demeanor
- Cash handling
- Strong communication skills
- Cash flow, cash management, communication skills, Interpersonal skills, Creative problem solver, Credit, client relations, customer satisfaction, Customer service, focus, Merchandising, money, Multi-tasking, neat, protocols, Quick learner, receiving, selling, sales, set design, Shipping
Timeline
Care Giver
American Medical ID
02.2022 - Current
Barista
Omni Hotels & Resorts
06.2020 - 03.2021
Cashier
Sams Club
10.2018 - 03.2019
Barista
Holiday Inn Corpus Christi Downtown Marina
02.2018 - 08.2018
Cashier
Burger King
12.2015 - 11.2017
Sales Associate
7-Eleven
02.2015 - 10.2015
Barista
Holiday Inn
05.2014 - 01.2015
High School Diploma -
Roy Miller H.S. - Corpus
Associate of Applied Science - Business Admin, N/a
Del Mar College
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