Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOHN Gerace IV

Red Rock,TX

Summary

Result-driven professional equipped for claims adjustment roles. Adept at navigating intricate claims processes and fostering collaborative team environments to achieve optimal outcomes. Highly reliable and adaptable, with strong investigative and negotiation skills valued by employers.

Overview

16
16
years of professional experience

Work History

Independent Adjuster

Alacrity Solutions
03.2021 - Current
  • Increased accuracy in estimates by utilizing industry-standard software tools for calculating repair costs based on collected data.
  • Provided exceptional customer service amid high-stress circumstances like natural disasters or widespread property damages events.
  • Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
  • Ensured regulatory compliance in handling claims by adhering to state laws, insurance policies, and company guidelines.
  • Conducted effective interviews with policyholders, witnesses, contractors to gather comprehensive information related to a claim''s investigation process.
  • Collaborated with other adjusters, agents, and experts to exchange information, seek advice, or provide guidance on complex cases.
  • Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
  • Managed multiple priorities simultaneously while ensuring all tasks were completed within set deadlines and quality standards maintained.
  • Improved workflow efficiency by maintaining organized records of all claim-related documents, photos, and correspondence.
  • Enhanced customer satisfaction by providing timely updates on claims status and addressing concerns promptly.
  • Kept electronic claim files properly documented with accurate, clear and timely information and reports reflecting adjustment activities and substantiating any payments made.
  • Consistently met performance metrics for claim closures by managing caseloads effectively and prioritizing urgent cases.
  • Maintained a solid understanding of how policy language applied to specific claims situations ensuring consistent interpretation for all parties involved.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Worked over 125 catastrophe hurricane claims within 35 days in Florida after Ida.

Medical Courier

Austin Express Couriers
11.2019 - 03.2021
  • Delivered medications to customer locations on time.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
  • Oversaw receipt, storage, identification and delivery of all varieties of medical items.
  • Used strong time management skills to coordinate parcels for prompt delivery.
  • Performed daily pickups of medical specimens from hospital emergency rooms all over central Texas.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.

Store Manager

Dollar General
08.2017 - 11.2019
  • Oversaw POS operations and cash management to reduce errors.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Owner/Operator

M&J Services
06.2012 - 06.2017
  • Initiated process improvements, spearheading strategies to boost revenue by acquiring new residential customers, commercial clients and construction partners.
  • Saved money by managing cost-effective supplier purchases.
  • Reviewed invoices submitted by contractors and approved payments based on acceptable work products.
  • Monitored overall safety by regularly inspecting job sites and confirming that all personnel, including subcontractors, observed protocols and standards.
  • Established scopes of work, budgets and construction timelines to manage effective project planning.
  • Visited job sites and reviewed renovation plans to ascertain aspects of projects.
  • Saved money by minimizing waste and overseeing cost-effective supplier purchases.
  • Supervised highly competent electricians, carpenters, plumbers and other tradesmen on job sites for commercial projects.
  • Managed day-to-day business operations.

Lead Maintenance Engineer

Lee Properties
01.2009 - 05.2012
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Completed assignments on-time and under budget.
  • Actualized strategic plans and managed equipment, lifecycles and processes.
  • Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
  • Operated light, fan, plumbing, hydraulic, electrical and pneumatic systems and managed employees.
  • Followed instructions regarding duties and assignments for facility and machinery maintenance.
  • Requisitioned supplies and equipment for cleaning and maintenance functions.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Supervised maintenance team members, providing guidance and support to ensure successful completion of projects within allotted timeframes.

Education

High School Diploma -

Pflugerville High School
Pflugerville, TX
05.1995

Skills

  • All Lines Insurance License - Home state TX
  • 10 years construction and maintenance experience
  • Extensive customer service experience
  • 20 years management and supervisory experience
  • Symbility claims processing proficient
  • Policy interpretation

Timeline

Independent Adjuster

Alacrity Solutions
03.2021 - Current

Medical Courier

Austin Express Couriers
11.2019 - 03.2021

Store Manager

Dollar General
08.2017 - 11.2019

Owner/Operator

M&J Services
06.2012 - 06.2017

Lead Maintenance Engineer

Lee Properties
01.2009 - 05.2012

High School Diploma -

Pflugerville High School

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