JOHNNY L WILLIAMS
Denver,CO
Summary
Accomplished and energetic Retail Multi Unit Leader with a solid 25-year history of achievement in a Retail environment . Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Customer relations, Retention and People Development. A goal-oriented team player resulting in positive sales growth.
Overview
33
33
years of professional experience
Work History
District Manager in Training
DD's Discount/Ross Stores Inc.
Denver, CO
2023.02 - Current
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Retail Store Manager
Ross Stores Inc- DDs
Phoenix, AZ
08.2016 - Current
- Lead all company best practices and maximized productivity
- Developed positive customer relationships through friendly greeting and excellent service
- Scheduled and led daily/weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting
- Recruit, hire, and train Assistant Managers, Area supervisors and non- exempt Associates
- Responsible for addressing personnel and performance issues including progressive discipline and termination when needed
- Ensure compliance with all State, Local, and Federal Regulations
- Met and exceeded all expenditures within given budget
- Internal promoted 4 AS, 2 ASM, 2 SM
- Store of the year 2019
- Company leadership Award 2021
Retail Store Manager
Goodwill of Central Arizona
Glendale, AZ
01.2015 - 05.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Instruct staff on how to handle difficult and complicated sales
- Formulate pricing policies for merchandise, according to profitability requirements
- Assign employees to specific duties
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
District Training Manager
Family Dollar Stores
Silver City, NM
06.2012 - 06.2014
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Inventory stock and reorder when inventory drops to a specified level
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Managed staff of 15+sales associates, 3 team leaders, and 2 assistant managers
- Counted cash drawers and made bank deposits.
Store Manager
Walmart Stores Inc
Silver City, NM
01.2000 - 12.2011
- Plan budgets and authorize payments and merchandise returns
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Managed staff of 275 sales associates, 36 Team leaders,14 Assistant managers
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Developed positive customer relationships through friendly greeting and excellent service
- Reordered inventory when it dropped below a predetermined level
- Scheduled and led daily/weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting
- Report to the district manager regarding all store and staff issues
- Completed profit and loss performance reports
- Increased sales volume and profits by 5% in less than 2 years
- Star Team multi-unit inspector.
Infantry
Military Service, U.S. Army
09.1990 - 07.1997
- Honorable Discharge
- Army Commendation Medal, Army Achievement Medal, Good Conduct Medal
Education
Bachelor of Science Business Management - Business Administration And Management
Grand Canyon University
Phoenix, AZ10.2021
High School Diploma - General Studies
Lucy Laney Comprehensive High
06.1990
Skills
- Time Management
- Administrative Management
- Shrink Reduction
- Coaching and Mentoring
- Production and Processing
Timeline
District Manager in Training
DD's Discount/Ross Stores Inc.
2023.02 - Current
Retail Store Manager
Ross Stores Inc- DDs
08.2016 - Current
Retail Store Manager
Goodwill of Central Arizona
01.2015 - 05.2016
District Training Manager
Family Dollar Stores
06.2012 - 06.2014
Store Manager
Walmart Stores Inc
01.2000 - 12.2011
Infantry
Military Service, U.S. Army
09.1990 - 07.1997
Bachelor of Science Business Management - Business Administration And Management
Grand Canyon University
High School Diploma - General Studies
Lucy Laney Comprehensive High
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