John LaCerva
Northford,CT
Summary
Safety-conscious professional with hands-on field experience and strong public interaction skills. Skilled in maintaining organized workspaces and assisting customers in fast-paced environments. Committed to delivering exceptional service while upholding stringent safety standards.
Overview
2027
2027
years of professional experience
Work History
Custodian
Metro North Railroad
New Haven, Connecticut
12.2023 - Current
- Maintained cleanliness of toilets, ticket offices, windows, exits, entrances, overpasses, underpasses, waiting rooms, shelters, and elevators to enhance passenger experience and satisfaction.
- Executed power washing, mopping, and waxing of platforms and station buildings to ensure a safe and welcoming environment for passengers.
- Posted notices and reported station defects to ensure compliance with custodial standards.
- Completed daily work cards and inspected station public address systems to ensure functionality and compliance with operational standards.
Skilled Technician
One Source LLC
Wallingford, Connecticut
2021 - 2023
- Executed on-site facility repairs, upholding safety procedures and compliance standards to ensure operational integrity
- Worked independently in commercial environments, ensuring issues were resolved efficiently and safely
- Exhibited accountability in fieldwork, ensuring timely resolution of issues while working independently
- Responded to time-sensitive service needs and prioritized tasks under pressure
- Collaborated with store managers and staff to effectively communicate repair needs, minimizing disruption to operations
Demolition / Asbestos Technician |
MT. Carmel Construction
North Haven, Connecticut
2019 - 2021
- Adhered to safety protocols and environmental regulations in hazardous environments.
- Utilized protective equipment to ensure adherence to industry standards and enhance safety.
- Coordinated with team members to improve project workflow and uphold safety protocols.
- Maintained situational awareness to proactively prevent accidents and safeguard team members.
Customer Service / Loader
Van Wilgen’s Garden Center
North Branford, Connecticut
2018 - 2019
- Delivered friendly, attentive service that contributed to positive customer experiences
- Developed strong interpersonal skills through daily interaction with diverse customers
- Collaborated with team members to efficiently manage high-traffic periods
- Maintained clean, organized, and hazard-free yard and loading areas
- Loaded heavy materials for customers while prioritizing safety and protecting merchandise
Education
Bachelor of Science - Business Management
Quinnipiac University
Hamden, CT05-2022
Skills
- Safety compliance
- Workplace safety awareness
- Attention to detail
- Effective communication
- Team collaboration
- Conflict resolution
- Customer relationship management
- Critical thinking
Timeline
Custodian
Metro North Railroad
12.2023 - Current
Skilled Technician
One Source LLC
2021 - 2023
Demolition / Asbestos Technician |
MT. Carmel Construction
2019 - 2021
Customer Service / Loader
Van Wilgen’s Garden Center
2018 - 2019
Bachelor of Science - Business Management
Quinnipiac University