Johnny Pate

• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation, through budget approvals, and eventually Construct and closeout
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Provided outstanding service to clients through effective communication and Team Building in effort to promote future business opportunities.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Worked with third-party vendors to streamline appropriate processes for product storage, transportation and disposal.
• Maintained schedules to meet key milestones at every project phase.

• Lead staff members who install, repair and maintain heating and air conditioning systems in both residential and commercial building. Routinely working directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives.
• As an HVAC Service Manager, I often communicated directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements.
• Followed up with customers during and after installations to verify satisfaction.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed written plans and obtained customer consent to proceed.
• Set and administered department budgets for expenditures, materials and labor.

Managed technical integration, systems engineering program management, customer support and program cost estimates and bid documents by studying customer RFPs and consulting with project managers. Provide customers with training (to include ACCA manual J 8th edition) Complete Mechanical Climate System Field/Classroom Training, Controls Design & Integration, Manufacturer Equipment field Commissioning/Startups.

• Exceeded goals through effective task prioritization and great work ethic.
• Worked flexible hours; night, weekend, and holiday shifts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Successfully maintain clean, valid driver's license and access to reliable transportation.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.