Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Work Preference
CustomerServiceRepresentative

Johnny Sancez

Information Technology
Deerfield Beach,FL

Summary

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, and networks. Proven skill in resolving problems quickly on first call.

Overview

2
2

Years of experience in Network Administrator Assistance

20
20

Years of professional experience in Digital Service Technician

Work History

Information Technology Administrator Assistance

Cusanos Bakery Company
Deerfield Beach, FL
04.2022 - 10.2023
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
  • Provided technical support and maintenance services for range of computer hardware and software.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Researched and implemented new technologies and equipment.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Adhered to safety protocols and policies to reduce workplace hazards.

Digital Service Technician

Canon Business Solutions
07.2001 - 04.2022
  • Identified issues, analyzed information and provided solutions to problems.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Troubleshoot issues in networks, printers, Pc's, scanners, Microsoft office, windows environments.

Education

No Degree - Information Technology

The Chubb Institute
NJ
03.2000 - 03.2001

Skills

  • Information Technology Infrastructure
  • Information assistance
  • Analyzing information
  • Support inquiry assistance
  • Experience and knowledge in network's environments
  • Windows active directory Crystal Reports
  • Team work
  • Quick solving problems
  • Passionate about adapting new technologies, tools, and industry best practices to continuously in hands skills and contribute effectively to the team's successes

Languages

Portuguese
Native/ Bilingual
English
Full Professional
Spanish
Professional

Timeline

Information Technology Administrator Assistance

Cusanos Bakery Company
04.2022 - 10.2023

Digital Service Technician

Canon Business Solutions
07.2001 - 04.2022

No Degree - Information Technology

The Chubb Institute
03.2000 - 03.2001

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

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Johnny SancezInformation Technology