A firm believer in the three Cs of Collaboration, Coordination and Cooperation at the workplace with a dedication to partnering with coworkers to promote service excellence. Documented strengths in building and maintaining relationships with a diverse range of stakeholders to achieve project goals.
Overview
23
23
years of professional experience
Work History
Office Manager
Word of God Ministry
Suwanee, GA
06.2019 - Current
Depending on availability
General customer service duties and handled complaints
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Reports writing and collation
Maintained computer and physical filing systems.
Coached new hires on company processes while managing employees to achieve maximum production.
Compared vendor prices and negotiated for optimal savings.
Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
Administrative Manager
Word of God Ministry
Suwanee, GA
07.2017 - 06.2019
Managed human resource and other personnel functions in compliance with policies and procedures
Ensured security, integrity and confidentiality of all records of employees and clients
Maintained inventory of company properties, programs and other creations
Supervised all sections and acts as a liaison between United States and overseas offices to develop policies
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Appraised all employees, handles all disciplinary matters and communicates with the Board
Wrote bi-weekly and monthly reports to the Board on the status facilities management/resources
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Trained employees in company and regulatory compliance requirements to promote conformance.
Detention Officer
Fulton County Sheriff's Office
Atlanta, GA
06.2013 - 06.2017
Administration of jail, radio communication, jail traffic control and responds to emergencies
Conducted headcounts, ensured the safety of staff and inmates; handled visitation and assisted all visitors
Processed new inmates, conducted body searches and retrieved inmates for medical attention or screening
Escorted inmates from cells to other sections of the jail and maintained inmate movement log and other paper documentation
Wrote daily reports and maintained logs of inmate activities and behaviors.
Attended to feeding, housing and physical well-being of inmates.
Regularly conducted security and sanitation checks.
Human Resource Supervisor
Community Accountants
Atlanta, GA
03.2009 - 05.2013
Developed clear job descriptions for job openings in accordance with the company needs
Handled job opening announcements
Prepared new hire letters, employee contracts and corporate policies.
Maintained inter-personal relations and assist new employees to get through the first week at work
Maintained office operations, procedures and resources for efficiency
Maintained sound employment policies and conducts new employee orientation
Ensured security, integrity and confidentiality of all records of employees and clients
Maintained inventory of company properties
Performed clerical duties of answering phones or attending to enquiries, scanning/photocopying of documents and handling mails
Promoted good employee relations, fair employment benefits and career development
Maintained time sheets, monitors attendance and ensures punctuality for all employees
Answered phones and correspondences utilizing Microsoft Outlook for emails
Updated employees' records regarding appraisals, benefits and official matters
Developed succession plans and promotion paths for staff.
Devised hiring and recruitment policies.
Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Service Center Executive Assistant
King & Spalding LLC
Atlanta, GA
12.2005 - 03.2009
Organized and coordinated conferences and monthly meetings.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Floor Leader/Customer Service Respresentative
Alston & Bird LLC
Atlanta, GA
02.2002 - 12.2005
Completed administrative assistant duties such as answering phones, filing paperwork, mailings, Microsoft
Excel projects, creating and entering batches, working on their database, etc
Assisted floor members with copying, faxing and scanning of litigation documents
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Shift Supervisor
KFC Restaurant
Clarkston, GA
08.2000 - 02.2002
Received new stocks and rotated stocks
Monitored employee work attitude and ensures compliance with food safety rules
Trained new employees and assisted management to save costs on staffing
Controlled time sheets and monitored employee attendance
General customer service duties and handled complaints
Developed skills in cashiering, communications and handling work pressure
Completed store opening and closing procedures and balanced tills.
Responded to and resolved customer questions and concerns.
Education
Ph.D. - Public Administration
Walden University
Minnesota City, MN
12.2022
MBA - Human Resource Management
Strayer University
WDC
12.2008
Bachelor of Arts - Political Science and History
University of Ibadan
Nigeria
07.1986
Higher School Certificate - Management Studies
College of Arts & Science
Nigeria
10.1982
Skills
Computer Skills
MS Office Suite (Word, Excel, PowerPoint, Outlook and others)
Team Management
Staff Training
Report Preparation and Analysis
Office Management
Sorting and Delivering Mail
Volunteer Relations
Office Supplies and Inventory
Administration and Operations
Mail and Package Distribution
Timeline
Office Manager
Word of God Ministry
06.2019 - Current
Administrative Manager
Word of God Ministry
07.2017 - 06.2019
Detention Officer
Fulton County Sheriff's Office
06.2013 - 06.2017
Human Resource Supervisor
Community Accountants
03.2009 - 05.2013
Service Center Executive Assistant
King & Spalding LLC
12.2005 - 03.2009
Floor Leader/Customer Service Respresentative
Alston & Bird LLC
02.2002 - 12.2005
Shift Supervisor
KFC Restaurant
08.2000 - 02.2002
Ph.D. - Public Administration
Walden University
MBA - Human Resource Management
Strayer University
Bachelor of Arts - Political Science and History
University of Ibadan
Higher School Certificate - Management Studies
College of Arts & Science
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