Johnoah Brown
Terrell,TX
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Adjuster II
GEICO, Government Employees Insurance
08.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Documented all investigation activity and presented reports to management.
- Determined parties percentage of liability by speaking to involved parties/witnesses, obtaining photos and video footage.
- Investigated policyholders coverage due to coverage conditions.
- Initiated claims for customers involved in accidents while updating them on status throughout whole claim process.
- Assisted attorneys with body injury claims including responding and acknowledging received Letters of Representation.
- Answered customer questions regarding deductibles
Prepared summaries of damage, payments, and policy coverage. - Evaluated insurance policies and analyzed damages to determine coverage.
Service Advocate
Farmers Insurance Company
04.2021 - 08.2022
- Handled billing and accounting related inquiries
- Analyzed customers' issues and complaints and initiated corrective actions.
- Delivered friendly service and offered expert support in every interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted customers with completing insurance documents to avoid missed information.
CUSTOMER SERVICE
Amazon
06.2019 - 04.2021
- Provide exemplary customer service and professionalism to our customers every day
- Continuously improve quality of service as well as product knowledge
- Effectively deescalate customer issues by providing empathy and reassurance.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
TEACHER
Children's Learning Adventure
06.2017 - 06.2019
- Responsible for teaching, safety, and supervision
Positive guidance, cleaning, and organization of classroom - Determine curriculum for each week based on student progression.
- Incorporated multiple types of teaching strategies into classroom.
- Supported student physical, mental, and social development using classroom games and activities.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Helped students explore concepts with engaging, learning-focused activities.
CUSTOMER SERVICE/FRONT DESK
Amf Bowling Co
01.2015 - 05.2017
- Managed and balanced cash drawer daily
- Assisted customers with any questions or concerns they may have.
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High School Diploma -
SACHSE HIGH SCHOOL
Sachse, TX06.2016
Skills
- Advanced Computer Skills
- Coverage Assessments
- Data Analysis
- Strong Interpersonal and Communication Skills
- Claims Processing
- Policy Investigations
- Accident Scene Investigations
- Account Updating
- Product Knowledge
Accomplishments
- Claims Adjuster License (Multi States)
- Promoted to (Claims Adjuster II) in under a year of employment.
Certification
Obtained Adjusting license with the passing of State exam
Timeline
Claims Adjuster II
GEICO, Government Employees Insurance
08.2022 - Current
Service Advocate
Farmers Insurance Company
04.2021 - 08.2022
CUSTOMER SERVICE
Amazon
06.2019 - 04.2021
TEACHER
Children's Learning Adventure
06.2017 - 06.2019
CUSTOMER SERVICE/FRONT DESK
Amf Bowling Co
01.2015 - 05.2017
High School Diploma -
SACHSE HIGH SCHOOL
Similar Profiles
Ted ChangTed Chang
Insurance Claims Specialist at GEICO, Government Employees InsuranceInsurance Claims Specialist at GEICO, Government Employees Insurance
Jessica GreerJessica Greer
Telephone Claims Representative at GEICO, Government Employees InsuranceTelephone Claims Representative at GEICO, Government Employees Insurance
Danielle JimersonDanielle Jimerson
Customer Service Representative at GEICO, Government Employees InsuranceCustomer Service Representative at GEICO, Government Employees Insurance
Julisa VillalobosJulisa Villalobos
Licensed Insurance Agent at GEICO, Government Employees InsuranceLicensed Insurance Agent at GEICO, Government Employees Insurance
Stacy PorterStacy Porter
JH Art Teacher, Drill, FCA, DYFIT & Hope Squad at WPISDJH Art Teacher, Drill, FCA, DYFIT & Hope Squad at WPISD