John Omar Lopez-Verduzco
Fresno,CA
Summary
Dynamic Warranty Specialist with proven expertise in warranty analysis and claim processing at Fresno Truck Center. Recognized for enhancing customer satisfaction through effective problem-solving and collaboration. Skilled in developing training materials and streamlining procedures, ensuring compliance and data integrity while managing high-volume claims efficiently. Committed to delivering exceptional service and fostering strong vendor relationships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warranty Specialist
Fresno Truck Center
10.2023 - Current
- Managed warranty claims processing and resolution for customer satisfaction.
- Analyzed warranty data to identify trends and improve service efficiency.
- Collaborated with cross-functional teams to streamline warranty procedures.
- Developed training materials for staff on warranty policies and systems.
- Oversaw compliance with industry standards in warranty management practices.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.
- Developed strong relationships with vendors to negotiate favorable terms for warranty repairs and replacements.
Counter Salesperson
Fresno Truck Center
04.2022 - Current
- Delivered exceptional customer service, resolving inquiries and providing product recommendations.
- Processed sales transactions accurately, ensuring efficient cash handling and balanced registers.
- Assisted in training new staff on product knowledge and sales techniques for improved performance.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
Warehouse Picker
Fresno Truck Center
04.2021 - Current
- Operated forklifts and pallet jacks to efficiently move inventory throughout the warehouse.
- Oversaw daily picking operations, improving workflow and productivity for timely order fulfillment.
- Trained new team members on safety procedures and best practices for equipment operation.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
Warehouse Worker
Monterrey Mexican Products
06.2018 - 03.2021
- Operated pallet jacks and forklifts to transport materials efficiently.
- Maintained cleanliness and organization of warehouse spaces for optimal workflow.
- Assisted in receiving and inspecting incoming shipments for quality assurance.
- Followed safety protocols to ensure a secure working environment at all times.
- Operated delivery vehicles efficiently, ensuring timely and safe transport of packages.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Monitored inventory levels during deliveries, reporting discrepancies proactively.
- Communicated effectively with customers regarding delivery status and issues.
- Trained new associates on store policies, procedures, and best practices for sales excellence.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Host
Dennys Restaurant
01.2020 - 02.2021
- Greeted and seated guests, ensuring prompt service and optimal guest experience.
- Coordinated with kitchen and serving staff to streamline communication and service flow.
- Trained new hosts on customer service protocols and restaurant operations standards.
- Monitored dining area for cleanliness, addressing any issues promptly to maintain ambiance.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Managerial Assistant Certification - Business
Madera Community College
Madera, CA12-2025
Associate of Science - Business
Madera Community College
Madera, CA11-2025
Business Foundations Certification - Business
Madera Community College
Madera, CA06-2025
21st Century Job Skills Certification - Business
Madera Community College
Madera, CA06-2025
Skills
- Warranty analysis
- Sales support
- Product expertise
- Claim processing
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Multitasking
- Critical thinking
- Professionalism
- Data integrity
- PowerPoint
- Microsoft Word
- Outlook
Certification
- Forklift License
- DTNA Counter Sales Certification
- DTNA Warranty Certification
- DTNA Core Certification
- DTNA Continuous Improvement Certification
- DTNA Management Certification
- DTNA Product Knowledge Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warranty Specialist
Fresno Truck Center
10.2023 - Current
Counter Salesperson
Fresno Truck Center
04.2022 - Current
Warehouse Picker
Fresno Truck Center
04.2021 - Current
Host
Dennys Restaurant
01.2020 - 02.2021
Warehouse Worker
Monterrey Mexican Products
06.2018 - 03.2021
Managerial Assistant Certification - Business
Madera Community College
Associate of Science - Business
Madera Community College
Business Foundations Certification - Business
Madera Community College
21st Century Job Skills Certification - Business
Madera Community College
Similar Profiles
Burke LizamaBurke Lizama
Service Advisor at Fresno Truck CenterService Advisor at Fresno Truck Center
Jonathan OrnelasJonathan Ornelas
Diesel Technician at Fresno Truck CenterDiesel Technician at Fresno Truck Center
Manuel AriazManuel Ariaz
Crew Member at Fresno Truck WashCrew Member at Fresno Truck Wash
Brian CarnesBrian Carnes
Flight Paramedic II at Air MethodsFlight Paramedic II at Air Methods
Joshua ZepedaJoshua Zepeda
DSP at Paradise Community Care HomesDSP at Paradise Community Care Homes