John P. Hellevik
Eagan,MN
Summary
Accomplished Installation Technician prepared for installation role with solid expertise in system installations, troubleshooting, maintenance, and management skills. Proven ability to collaborate within teams, adapt to evolving project needs, and deliver reliable results. Takes personal initiative for continuing growth in the mobility profession and welcomes new challenges and opportunities.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Installation Technician
Surefitters
05.2024 - 08.2024
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations
- Evaluated equipment to determine if it needed to be repaired or replaced
- Installed snowplow/sander equipment and traffic control signs
- Installed toolbox and equipment storage containers
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems
- Increased efficiency by maintaining thorough documentation of installed systems and equipment configurations
- Completed installations within deadlines, adhering to company policies and safety guidelines
- Reduced service callbacks by ensuring accurate indtallations and proper equipment testing
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Actively participated in team meetings, contributing valuable input toward process improvement, safety and increased productivity
Installation Technician
Aspen Equipment
06.2014 - 02.2024
- Built medium and heavy size service trucks on OEM chassis
- Installed service bodys on flat beds and dumping bodys
- Installed various styles of electrohydraulic lifting cranes, bucket lifts, and hydraulic high rail gear
- Installed transmission mounted power take offs for hydraulic hose reels, engine driven pumps, and vehicle mounted air compressors
- Made and plumbed various hoses on hydraulic pumps and components
- Installed work lighting, various warning lights, and surface strobes
- Installed power inverters with interior and exterior GFI outlets
- Installed and wired auxiliary battery systems and powered distribution centers
Service Manager/Service Technician
Cummings Mobility Conversion and Supply
06.2008 - 06.2014
- Managed a successful and high demand workshop including technician supervision
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty via phone, emails, and in person
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Proved successful working within tight deadlines and a fast-paced environment.zed
- Delivered a broad understanding of various benefits and features of vendor equipment and warranties
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Customized vehicle features to meet the unique needs of customers
- Installed Q Straint , Sure-Lok, and EZ Lock Wheelchair docking systems and manual tie downs
- Installed and serviced electric and electric hydraulic wheelchair lifts, door operators, electrical components, hand controls, steering devices, lowered floor mini vans, zero/low effort steering and braking systems
- Ensured successful delivery of vehicle to customer including adjustments and demonstrations
Product Support Technician
Ricon Corporation
02.1998 - 01.2008
- Corporate and regional trainer for Ricon in North America with focus on American with Disabilities Act regulations, Federal Motor Vehicle Standards 403/404 compliances, and Department of Transportation regulations
- Conducted onsite and virtual technical certification training for original equipment manufacturers, dealers and end users for operation, installation maintenance, troubleshooting and repair
- Collaborated with other trainers to ensure quality of training content
- Manged all aspects of large scale retrofit campaigns with key customers
- Experienced with a variety of light and heavy duty public transportation including commuter trains, city/airport buses, and personal vehicles
- Provided engineering support, research, development, and quality improvements of existing and future products
Education
High School Diploma -
Burnsville High School
Burnsville, MNSkills
- Blue Print Interpretation
- Troubleshooting and Diagnosis
- Maintenance and Repair
- Adaptive Conversion
- Basic Computer Skills
- Electrical and Hydraulic Systems
- Welding and Metal Fabrication
- Exceptional Customer Service Skills
Certification
Ricon Corporation, Braun Mobility, Crow River Industries, Mobility Products Design
Timeline
Installation Technician
Surefitters
05.2024 - 08.2024
Installation Technician
Aspen Equipment
06.2014 - 02.2024
Service Manager/Service Technician
Cummings Mobility Conversion and Supply
06.2008 - 06.2014
Product Support Technician
Ricon Corporation
02.1998 - 01.2008
High School Diploma -
Burnsville High School
Ricon Corporation, Braun Mobility, Crow River Industries, Mobility Products Design
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