John Paul Contreras II
Kyle,TX
Summary
At Buc-ees, I am well known to be an effective Food Service Assistant Manager known for high productivity and ability to complete tasks swiftly. I am also highly skilled in food preparation, safety protocols, and customer service. I work to ensure smooth operations in a fast-paced environment. Aside from being a positive and motivating coach and mentor to many, I possess strong communication, time management, and teamwork skills I excel in delivering exceptional guest experiences. I believe in the value that one person can add to a team. I look forward to building the next set of leaders.
Overview
4
4
years of professional experience
Work History
Food service assistant manager
Buc-ee's
Bastrop, Texas
02.2022 - Current
- Collaborated with team members to ensure smooth food service operations at critical times such as breakfast transition
- Maintained cleanliness, LIP, and organization of food preparation areas.
- Followed safety and sanitation guidelines during food handling.
- Monitored inventory levels and reported shortages to management.
- Sought out and implemented methods to improve food service flows and team performance.
- Communicated and coordinated with FOH managers on a range of issues, from employee, to vendor, to Ops center
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service. On issues from quality to allergy complaints, I have explained both policy and procedures to guests.
- Kept customer and food preparation areas clean and well-organized. Our TRU, and all FOH areas are well maintained for excellent service
- Organized kitchen equipment for storage or cleaning purposes.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Enhanced food quality by monitoring shipments, preparation and food handling.
- Assisted on the training and development of food service associates to meet Buc-ees standards of food
- Coached and guided team leads to develop and better prepare them for a career with Buc-ee's
Education
BBA - Business Management
Texas State University
San Marcos, TX05-2019
Skills
- Food safety
- Inventory management
- Customer service
- Kitchen organization
- Staff training
- Team collaboration
- Sanitation compliance
- Conflict resolution
- Effective communication
- Problem solving
- Performance coaching
- Allergy awareness
- Excellent customer service
- Productivity and efficiency
- Team oriented
- Interpersonal skills
- Food service equipment maintenance
- Strong work ethic
- Positive attitude and energy
- Complex Problem-solving
- Multitasking
References
References available upon request.
Timeline
Food service assistant manager
Buc-ee's
02.2022 - Current
BBA - Business Management
Texas State University
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