JOHN PAUL HAYES
Atlanta,GA
Summary
Master’s-level trade and compliance professional with experience supporting regulatory documentation workflows, high-volume case processing, and structured compliance review in federal and consulting environments. Strong foundation in U.S. export controls (EAR), international trade compliance, and cross-functional coordination supporting import/export documentation accuracy and regulatory adherence. Proven ability to manage large-scale, detail-sensitive workloads in fast-paced, regulated settings. Experience supporting regulatory documentation review, case tracking systems, and compliance-related operational workflows in structured, audit-ready environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Legal Support Specialist, Contract
KMRG, LLC
Washington DC-Baltimore Area
03.2024 - 03.2025
- Managed structured federal case documentation within regulatory case management systems, ensuring accuracy, completeness, and procedural compliance
- Processed high-volume case workflows in a regulated environment, supporting significant reduction of case backlog through efficient document handling and data integrity controls
- Maintained audit-ready records supporting federal adjudication and compliance review processes
- Recognized for accuracy, reliability, and operational efficiency in high-volume regulatory environment.
Brand and Inventory Support, Contract
PwC Talent Exchange
Washington DC-Baltimore Area
04.2023 - 10.2023
- Conducted ~300 structured compliance assessments for Fortune 500 client, reviewing operational data against defined regulatory and process standards
- Identified documentation inconsistencies and process gaps using structured reporting dashboards and compliance validation tools.
- Performed inventory variance analysis and root-cause assessments supporting operational accuracy and compliance adherence.
- Contributed to national performance outcomes including 98.9% on-time compliance rate and 0.2% exception overturn rate across monitored processes.
- Delivered structured feedback to management teams on process adherence, operational efficiency, and compliance improvements.
Business Development Representative, Full-time
RavenTek
Washington DC-Baltimore Area
08.2020 - 03.2023
- Conducted enterprise-level account research across 7,800+ accounts, identifying operational risk indicators and compliance-related requirements in regulated industries.
- Analyzed workflow inefficiencies and structured data sets to support process improvement and risk-informed solution development.
- Supported development of go-to-market strategy informed by regulatory frameworks, compliance requirements, and enterprise risk considerations.
- Contributed to launch of a cybersecurity transformation practice by aligning regulatory policy frameworks with enterprise operational and security requirements.
- Produced internal research on emerging cybersecurity and compliance trends impacting enterprise risk posture and regulatory alignment.
Sales Support Internship
RavenTek
Atlanta, GA
05.2020 - 08.2020
- Supported federal account teams by analyzing procurement data, agency spending patterns, and regulatory IT modernization initiatives.
- Maintained structured opportunity records, documentation tracking, and CRM data accuracy (GovWin, ServiceNow).
- Contributed to forecasting and reporting by maintaining structured datasets supporting pipeline visibility and operational planning.
- Participated in client engagement processes including prospecting, lead qualification, and structured needs assessments.
- Supported implementation of ServiceNow workflows improving service tracking, operational documentation, and process visibility across IT service management functions.
Intern
RippleMatch
Winston-Salem, NC
08.2018 - 12.2018
- Onboarded 30+ users in two weeks as primary contact, driving engagement through high-volume outreach and quickly resolving onboarding issues.
- Designed segmented outreach workflows and tracking processes, achieving a 30%+ adoption rate across the Wake Forest graduating class within four months.
- Collaborated with campus organizations and internal teams to streamline communications, verify message accuracy, and enhance process efficiency.
Summer Management Program
School of Business at Wake Forest University
Winston Salem, NC
05.2018 - 07.2018
- Conducted financial and operational analysis using Excel-based modeling tools (pivot tables, VLOOKUP, forecasting techniques).
- Delivered consulting-style recommendations to Deloitte-affiliated professionals through structured case presentations.
- Applied cost analysis and risk-return frameworks to business decision scenarios in team-based simulations.
Education
Master of Arts - Global Commerce and Policy
George Mason University
Arlington, VA12-2025
Bachelor of Arts - Economics, Minor: Global Trade and Commerce
Wake Forest University
Winston-Salem, NC05-2019
Skills
- Advanced Excel (Pivot Tables, VLOOKUP, Data Analysis)
- Tableau
- SQL (Basic)
- R (Basic)
- Python (Basic)
- Stata
- PowerPoint
- Salesforce
- ServiceNow
- GovWin
- LinkedIn Sales Navigator
- Word
- Outlook
- Teams
- Regulatory Documentation Review
- Case Management Systems
- Operational Compliance Tracking
- Audit Support
- Workflow Optimization
- Process Improvement
- Data Accuracy Controls
Certification
- Google Data Analytics Professional Certificate (2025)
- Recipient of the James Olds and Robin Buckley Scholarship (2025)
- NSLS Honor Society and Dean’s List (2024)
- FRB Data Practitioner, Federal Reserve Bank of St. Louis (2024)
- 700-150 Introduction to Cisco Sales (ICS) (2022)
- Udemy Academy Certificate of Completion for “Microsoft Excel - Excel from Beginner to Advanced” (2020)
- Wake Forest University, Fall of 2017 Dean’s List
- Universidad de Salamanca, Spain Semester Abroad
LANGUAGE SKILLS
Conversational: Spanish
Timeline
Legal Support Specialist, Contract
KMRG, LLC
03.2024 - 03.2025
Brand and Inventory Support, Contract
PwC Talent Exchange
04.2023 - 10.2023
Business Development Representative, Full-time
RavenTek
08.2020 - 03.2023
Sales Support Internship
RavenTek
05.2020 - 08.2020
Intern
RippleMatch
08.2018 - 12.2018
Summer Management Program
School of Business at Wake Forest University
05.2018 - 07.2018
Bachelor of Arts - Economics, Minor: Global Trade and Commerce
Wake Forest University
Master of Arts - Global Commerce and Policy
George Mason University