Johnpaul Luswabi

AI Algorithm Engineer

IBM

Tacoma, Washington

08.2023 - Current

Cleaned and manipulated raw data.
Created graphs and charts detailing data analysis results.
Used statistical software to analyze and process large data sets.
Tested, validated and reformulated models to foster accurate prediction of outcomes.
Developed new functions and applications to conduct analyses.
Recommended data analysis tools to address business issues.
Designed surveys, opinion polls and assessment tools to collect data.
Followed industry innovations and emerging trends through scientific articles, conference papers or self-directed research.
Applied feature selection algorithms to predict potential outcomes.
Distilled data to devise solutions related to budgeting, staffing and marketing decisions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked with cross-functional teams to achieve goals.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Exceeded customer satisfaction by finding creative solutions to problems.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Recognized by management for providing exceptional customer service.
Utilized various software and tools to streamline processes and optimize performance.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Achieved cost-savings by developing functional solutions to problems.
Worked effectively in team environments to make the workplace more productive.
Conducted testing of software and systems to ensure quality and reliability.