John Paul Rosenau
Lancaster,CA
Summary
Driven, goal-oriented leader with restaurant management experience. Able to juggle multiple responsibilities in busy restaurant environments. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Manager
Sabores Argentinos
12.2017 - Current
- Scheduled, organized, planned and set up various catering events
- Worked closely with the client to ensure a successful outcome of the catered event
- Prepared customized menu items for the customers
- Trained and supervised staff.
Front Desk Manager
Hotel Tonight
01.2023 - 02.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
Assistant General Manager
Larsen's Steakhouse
06.2017 - 10.2017
- Assisted G.M
- In all aspects of running this fine dining restaurant
- Made wine suggestions to customers and educated them on different wines
- Trained Servers on the Pivot Point System
- Monitored food and labor costs using Micros POS to maximize the restaurant's profitability
- Ran the floor by giving breaks and cutting servers and hosts to optimize labor costs
- Made sure the restaurant looked good and ready for business
- Ran server reports at the end of shifts and collected all money owed
- Handled customer complaints in a calm, diplomatic manner
- Implemented a sequence of servers for all servers to follow
- Hired and trained servers and hosts
- Implemented and managed Brand standards
- Monitored ticket times of food to ensure that it was being expedited in accordance with Company standards
- Provided vital feedback to the K.M
- To ensure standards were maintained.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Managing Partner
Sunset Bar & Grill
06.2008 - 10.2017
- Effectively managed all day-to-day operations for restaurant
- Recruited all employees and trained team to become effective, cohesive unit committed to customer service
- Oversaw all operations including cost control, payroll, budgeting, bank deposits.
Assistant Manager - Front of House
Roadhouse Grill
06.2006 - 05.2008
- Monitored food and labor costs using Micros POS to maximize the restaurant's profitability
- Ran the floor by giving breaks, cutting servers and hosts to optimize labor cost
- Made sure the restaurant looked good and ready for the day's business
- Ran Server Reports at the end of shift and collected all money owed
- Handled Customer complaints in a calm, diplomatic manner
- Performed daily and weekly paperwork
- Hired and trained servers and hosts
- Implemented and managed Brand Standards
- Monitored ticket times of food to ensure that it was being expedited in accordance with Company Standards
- Provided vital feedback to the K.M
- And ensured standards were maintained.
Head Server - Trainer
Roadhouse Grill
02.2003 - 06.2006
- Provided friendly and personable customer service
- Consistently held the highest ticket average in the restaurant
- In charge of training new servers and checking out side work at the end of the shift
- Rewarded for providing exceptional level of service.
Hotel and Restaurant Manager
Siambon Country Club
12.1994 - 01.2002
- Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation
- Informed employees about daily events, and conducted pre-shift meetings to ensure they are clear about events
- Ran front desk on the Hotel
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Organized a lunch for the U.S. Embassy and for the President of Argentina.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Provided excellent guest experience and improved business of the restaurant
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
Production Manager
Iramain Ranch
08.1991 - 12.1994
- Supervised all aspects of soybean production and sales for our 15k acre family-owned ranch in Argentina.
Manager
Dominos Pizza
05.1985 - 03.1991
- Oversaw all operations including cost control, payroll, budgeting, bank deposits, and hiring and training of personnel
- Helped grow sales to more than $100k a month.
Education
Associate of Arts - Spanish
College of The Canyons
Santa Clarita, CA06.2024
Associate of Science - Hotel And Restaurant Management
College of The Canyons
Valencia, CA05.2024
Skills
Operation Cost Control
Inventory
Profit and Loss
Crisis Management
Customer Service
Personnel Training
Strategic Planning
Team Leader
Certification
Safe Serve Managers CERTIFICATE
Additional Information
- AREAS OF EFFECTIVENESS
- Operation Cost Control
- Inventory
- Profit and Loss
- Crisis Management
- Customer Service
- Process Improvement
- Personnel Training
- Strategic Planning SKILLS Bilingual English/Spanish - Both written and spoken
Personal Information
Willing To Relocate: Anywhere
Timeline
Front Desk Manager
Hotel Tonight
01.2023 - 02.2024
Manager
Sabores Argentinos
12.2017 - Current
Assistant General Manager
Larsen's Steakhouse
06.2017 - 10.2017
Managing Partner
Sunset Bar & Grill
06.2008 - 10.2017
Assistant Manager - Front of House
Roadhouse Grill
06.2006 - 05.2008
Head Server - Trainer
Roadhouse Grill
02.2003 - 06.2006
Hotel and Restaurant Manager
Siambon Country Club
12.1994 - 01.2002
Production Manager
Iramain Ranch
08.1991 - 12.1994
Manager
Dominos Pizza
05.1985 - 03.1991
Associate of Arts - Spanish
College of The Canyons
Associate of Science - Hotel And Restaurant Management
College of The Canyons
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