JOHN PAUL VILLEGAS
San Antonio,TX
Summary
Experienced System Administrator with a diverse skill set that allows me to provide high-quality technical support and customer service to end-users. With a proven track record of managing and resolving technical issues in a timely and efficient manner, I possess exceptional communication skills and the ability to work well in a team-oriented environment, ensuring that customers receive the highest level of service and support. With five-plus years of experience in the field, I am currently pursuing a degree in Cybersecurity and Information Assurance, expected to graduate in 2026.
Overview
5
5
years of professional experience
Work History
System Administrator
Columbia IT
San Antonio, Texas
03.2023 - Current
- Responsible for user management, service configuration, security management, troubleshooting, and monitoring of Office 365
- Experienced in configuring and maintaining DNS and DHCP servers, managing user accounts, creating GPOs, and ensuring Active Directory security, efficiency, and reliability
- Skilled in troubleshooting, performance monitoring, and group membership management
- Experience in the configuration and management of VPNs, including troubleshooting connectivity issues and ensuring secure remote access for users
- Experience in installing and configuring ESXi hosts, as well as managing and maintaining virtual machines (VMs) on ESXi
- I am skilled in troubleshooting issues related to ESXi and VMs, and have implemented backup and recovery solutions for ESXi environments to ensure data integrity and availability
- Experience in managing and maintaining VoIP systems
- I am skilled in troubleshooting VoIP-related issues, setting up SIP trunks and extensions, and implementing call routing, IVR systems, and voicemail to optimize communication efficiency
Information Technology Specialist
Grodz Diverse Investments
Clarksville, Texas
08.2019 - 02.2023
- Successfully installed and configured desktops, laptops, and printers, leading to a significant improvement in employee productivity
- Provided efficient technical support via phone and email, resolving an average of 15 issues daily
- Managed the installation of hardware and software while adhering to company policies
- Ensured the maintenance of equipment for employee use in different locations, resulting in a reduced equipment downtime
Education
Pursuing Cybersecurity and Information Assurance -
Western Governors University
03.2026
Bachelors of Science - Kinesiology
University of Texas at Tyler
01.2018
High School Diploma -
Clarksville High School
06.2012
Skills
- Proficient in Office 365
- VM Ware
- Azure AD
- Logistics
- Strong customer service
- Management skills
- Bilingual in Spanish
- Communication skills
- Problem-solving skills
- Attention to detail
- Time management
- VoIP
- Technical support expertise with experience in Active Directory
- Data Backup Strategies
- Backup Job Configuration
- Backup Monitoring and Troubleshooting
- Data Integrity and Recovery
Certifications/ Awards
- CompTIA+
- CompTIA Network+
- CompTIA Security+
- CompTIA CySA+
- CompTIA Advanced Security Practitioner (CASP)
- Graduated with Honors, Cum Laude at The University of Texas at Tyler.
Timeline
System Administrator
Columbia IT
03.2023 - Current
Information Technology Specialist
Grodz Diverse Investments
08.2019 - 02.2023
Pursuing Cybersecurity and Information Assurance -
Western Governors University
Bachelors of Science - Kinesiology
University of Texas at Tyler
High School Diploma -
Clarksville High School
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