Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Peniamina Carter

San Jose,CA

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Very upbeat and friendly person always looking for room to grow and always become an even better and intelligent person each day.

Overview

6
6
years of professional experience

Work History

Team Leader, Sales Operations

Nirvana Soul
07.2022 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.

Sales Associate

Journey’s
11.2020 - 02.2021
  • Maintain store appearance and stockroom organization, performed all Operational/Loss Prevention procedures, providing a fun and full
  • Journey’s shopping experience to customers, effectively communicated all store needs to management, stayed informed of current fashion trends, worked towards sales goal for the day.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Barista

Starbucks
08.2019 - 09.2020
  • Crafted drinks and food, handled cash and orders, had continuous customer satisfaction training and meetings, cleaned café and bathrooms.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Cashier/Food Service Worker

Jack In The Box
03.2018 - 01.2019
  • Handled taking orders and cash, prepared the food to be handed out to the customer, and cleaned around the restaurant and restrooms
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Cleaned and organized kitchen, dining and service areas.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Monitored food quality and freshness throughout day.
  • Utilized POS system to receive and process food and beverage orders.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Developed and maintained positive relationships with customers to enhance service.

Education

Communications

San José State University
San Jose, CA
12.2024

High School Diploma -

Mt. Eden High School
Hayward, California
08.2020

Skills

  • Multi-tasking
  • Detail-oriented
  • Hyper-focused
  • Attentive
  • Keyboarding: 296 CPM, 65 WPM
  • Software: MS Word, MS Excel, MS PowerPoint, MS Publisher Google Docs, Google Sheets, Google Slides
  • Enjoyable presence and personality, very outgoing, extroverted, sociable
  • Customer Needs Assessments
  • Maintaining Clean Work Areas
  • Revenue Development
  • Customer Feedback
  • Order Processing
  • Customer Loyalty
  • Best Building Practices
  • Strategic Decision-Making
  • POS Terminal Operation

Timeline

Team Leader, Sales Operations

Nirvana Soul
07.2022 - Current

Sales Associate

Journey’s
11.2020 - 02.2021

Barista

Starbucks
08.2019 - 09.2020

Cashier/Food Service Worker

Jack In The Box
03.2018 - 01.2019

Communications

San José State University

High School Diploma -

Mt. Eden High School

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John Peniamina Carter