John Pope
Vancleave,MS
Summary
Highly motivated professional, with years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with customers, co-workers, and staff. Comfortable working independently, and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to deliver satisfied customer results and exceed organizational goals.
Overview
23
23
years of professional experience
Work History
Owner
San Juan Brews & San Juan Coffeehouse LLC
Montrose , CO
01.2021 - 07.2024
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
- Analyzed industry trends to develop competitive strategies.
- Ensured compliance with local, state, and federal regulations.
- Developed policies and procedures for the organization.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed and implemented successful sales strategies to meet business goals.
- Implemented quality assurance processes to ensure product excellence.
- Set pricing structures according to market analytics and emerging trends.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Hired and trained new department managers to increase team oversight and productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Regional Manager
AeroCare Holdings Inc.
Orlando , FL
03.2001 - 12.2020
- Developed and implemented strategies to increase market share in the region.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Organized promotional events to generate interest in products or services offered by the company.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Resolved conflicts between customers and employees within the region.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Minimized turnover through effective training and employee engagement programs.
- Mentored and guided general managers on proper processes and methodologies.
- Analyzed regional market trends to discover new opportunities for growth.
- Developed and implemented clear policies and procedures across multi-state area.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Cultivated positive rapport with associates and team leadership.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Created and managed budgets for travel, training, and team-building activities.
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Firefighter I & EMT-I -
Delta/Montrose VoTech
Delta11-2003
High School Diploma -
Olathe High School
Olathe, CO05-1992
Skills
- Regulatory Compliance
- Business Management
- Budget Administration
- Administrative Oversight
- Sales Leadership
- Marketing
- Relationship Building
- Employee Development
- Business Development
- Profit and loss analysis
- Cost Reduction
- Operations Management
- Sales management
- Staff Management
- Financial Management
- Verbal and written communication
- Quality Management Systems
Accomplishments
- 3 Time Region of the Year for AeroCare Holdings
- 4 Year Best of the Valley Coffee Shop
- 4 Year Best of the Valley Customer Service
- 2022 Small Business of the Year Recipient
Timeline
Owner
San Juan Brews & San Juan Coffeehouse LLC
01.2021 - 07.2024
Regional Manager
AeroCare Holdings Inc.
03.2001 - 12.2020
Firefighter I & EMT-I -
Delta/Montrose VoTech
High School Diploma -
Olathe High School
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