John Porter Wilcox
Farmington
Summary
Motivational leader and organizational problem-solver with advanced sales, supervisory, team building and customer service skills. Experienced comfortably stepping into roles and making positive changes to drive company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Member Sales Representative
NFIB
07.2023 - 01.2024
- Approached small business owners and quickly built rapport through use of effective interpersonal and people skills.
- Gave small business owners an effective 5-minute presentation focused on helping addressing the needs of their business.
- Organized feedback from small business owners following each presentation session, determining needs for their business and offering a solution to said needs.
- Collected sales and leveraged current contacts to build new business referrals.
- Refined my ability to handle rejection confidently and built a personal framework of persistency and self-discipline.
- Self-managed sales activity to meet weekly/monthly performance goals.
- Attended weekly team meetings to review performance goals and objectives.
- Built and maintained relationships with peers and upper management to drive team success.
Senior Phlebotomist
Biolife Plasma Services
03.2021 - 01.2023
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Interacted with patients to gather and record data prior to blood draws.
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Upheld donor confidentiality throughout intake and collection process.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Collected specimen samples and transported to laboratory for processing.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Assistant Manager
Mcondalds(Pioneer Food Services)
03.2018 - 01.2021
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Recruited and mentored/trained new staff and managers to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Attended several Leadership classes(Leadership Transition Class, Developing the Leader In Me) focused on learning and expanding on management knowledge, leadership qualities and improving overall business performance.
- Helped store meet 98%+ on yearly goal scorecard, which has only been accomplished on 2 occasions in the company’s history.
Sole Proprietor
College Pro Painters
11.2016 - 08.2017
- Oversaw business operations such as sales, developing leads, marketing, hiring new and existing painters as well as training and developing them.
- Created successful strategies to develop and expand customer sales.
- Determined marketing direction and oversaw advertising activities such as Home Shows, Sign Postage, Facebook advertising and door to door leads.
- Generated more than 10 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Conducted site visits(free paint estimates) to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Fostered relationships with customers to expand customer base and retain business.
- Negotiated prices and set up contracts to finalize sales agreements.
CSR, Driver, Waiter
Mikasa Japanese Cuisine
05.2012 - 07.2015
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Suggested additional items to customers to increase restaurant sales.
- Calculated charges, issued table checks and collected payments from customers.
- Delivered customer orders and collected payments to keep accounts current.
Education
Bachelor of Science - Business Administration/Management, Psychology
Western Washington University(Yet to Graduate)
Bellingham, WAHigh School Diploma -
Farmington High School
Farmington, NM05.2015
Skills
- Sales Oversight/Closing
- Lead Generation
- Client/Customer Rapport
- Staff Hiring, Training and Development
- Operations Management
- Adaptability in Different/Difficult Environments
- Critical thinking
- Active listening
- Self-movtivated
Certification
- 2015 Daniels Scholarship Alumni
- 2015 Gates Millenium Scholarship Alumni
Timeline
Member Sales Representative
NFIB
07.2023 - 01.2024
Senior Phlebotomist
Biolife Plasma Services
03.2021 - 01.2023
Assistant Manager
Mcondalds(Pioneer Food Services)
03.2018 - 01.2021
Sole Proprietor
College Pro Painters
11.2016 - 08.2017
CSR, Driver, Waiter
Mikasa Japanese Cuisine
05.2012 - 07.2015
Bachelor of Science - Business Administration/Management, Psychology
Western Washington University(Yet to Graduate)
High School Diploma -
Farmington High School
- 2015 Daniels Scholarship Alumni
- 2015 Gates Millenium Scholarship Alumni
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