Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

John Prician Paguio

Murrieta,CA

Summary

Diligent Team Lead Manager offering 12-year record in customer support and strong aptitude for working with little supervision in remote environments. Personable sales lead skilled at using relationship-building to cultivate positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

THEORY: FAST RETAILING CO.,LLC
Los Angeles, CA
02.2020 - 03.2025
  • Achieved promotion from Sales Associate to Key Holder within one year after relocating to Los Angeles.
  • Promoted to Assistant Manager in 2024 due to exceptional performance and leadership skills.
  • I represented the team in New York for visual merchandising training.
  • Executed sales strategies based on KPI analysis, consistently exceeding daily targets.
  • Prepared and delivered compliance-focused sales reports to senior management.
  • Directed in-store event marketing campaigns using Tulip application to enhance attendance.
  • Assisted store manager with daily operations and team management, optimizing efficiency.
  • Implemented training programs for new employees, significantly boosting overall performance.
  • I became one of the top 10 sellers in the entire division twice in two years during my time as a key holder.
  • Executed merchandising and floor moves based on seasonal changes, business needs and trends.

Team Lead

ARCADIA GROUP LTD (BRAND: TOPSHOP / TOPMAN)
Houston, TX
03.2017 - 06.2019
  • Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Proactively identified and solved complex problems impacting operations management and business direction.
  • Interviewed, hired and trained new quality customer service representatives.
  • Exceeded specific team goals and resolved issues, partnering with the upper management team to share and implement continuous improvements.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.

Administrative Coordinator & Office Assistant

AMAZING ENTERPRISE LLC -SALADMASTER
Houston, TX
12.2013 - 02.2017
  • Performing front desk duties typically involves a combination of tasks centered around providing a welcoming and organized environment for visitors and handling communication within an office or organization.
  • Creating travel arrangements and reservations for senior managers, COO and staff members.
  • Collaborating with sale consultants and finance department to implement processes, identify and correct problems, and document revisions.
  • Executing efficient sales team meetings keeping consultants focused on closing new deals.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Customer support: Solving warranty issues and customer concerns about product.
  • Extending invitations and promotions to loyal customer base.
  • Collecting and reporting customer satisfaction reviews of consultant events.

Education

Associate of Applied Science - Fashion Design And Merchandising

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
05-2014

Skills

  • Sales forecasting
  • Customer relationship management
  • POS system usage
  • Visual merchandising
  • Client outreach strategy
  • Team management
  • Inventory management

Certification

  • Certification of Completion: Retail Management by GAP

Languages

English
Native/ Bilingual
Tagalog
Native/ Bilingual

References

References available upon request.

Timeline

Assistant Store Manager

THEORY: FAST RETAILING CO.,LLC
02.2020 - 03.2025

Team Lead

ARCADIA GROUP LTD (BRAND: TOPSHOP / TOPMAN)
03.2017 - 06.2019

Administrative Coordinator & Office Assistant

AMAZING ENTERPRISE LLC -SALADMASTER
12.2013 - 02.2017

Associate of Applied Science - Fashion Design And Merchandising

Maricopa Community Colleges, Mesa Community College

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