Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Johnquashia Acevedo

Stevens Point,Wisconsin

Summary

Dynamic professional with a proven track record in healthcare and hospitality, exemplified by a pivotal role at . Medical College of Wisconsin (Neurology department) Excell in optimizing budget allocation and enhancing patient well-being through interdisciplinary teamwork. Skilled in medication management and team building, showcasing a blend of analytical prowess and empathetic leadership.

Overview

2025
2025
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification

Work History

Catering Coordinator

Fiserv Forum Arena
03.2024 - 10.2024
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Optimized team performance by effectively scheduling and supervising staff during events.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.

Night Auditor

Red Roof Inn Hotel
12 2023 - 03 2024
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Oversaw night auditing of daily room occupancy and hotel revenue.

Patient Service Representative

Medical College of WI
12.2021 - 12 2023
  • Contributed resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
  • Verified insurance eligibility and coverage for patients.

Elderly Caregiver

Saber Group Home
12 2019 - 12 2021
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted patients with self-administered medications.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.

Dietary Aide Leader

Mitchell Manor Nursing Home
01.2018 - 12 2019
  • Supported successful audits by maintaining accurate documentation of food handling practices and staff training requirements.
  • Mentored new Dietary Aide team members, ensuring they were properly trained in safety and sanitation protocols.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Promoted patient well-being by actively participating in interdisciplinary care teams focused on nutrition management plans.
  • Optimized budget allocation by negotiating contracts with vendors, securing cost-effective pricing for food and supplies.

Education

Bachelor of Science - Healthcare Adminstration

Grand Canyon University
Phoenix, AZ
03.2028

High School Diploma -

Academy Of Excellence High School
Milwaukee, WI
05.2019

Skills

  • Appointment Scheduling

  • Interpreting physician orders

  • Math skills and analytics

  • Trained in [Epic]

  • Medication Administration

  • First Aid and Safety

  • Medication Management

  • Client documentation

  • End of life care

  • Teambuilding

Certification

  • [Certified Clincal Medical Assistant], [National Healthcareer Assocation ] - [April 2020 - October 2020]

Timeline

Catering Coordinator

Fiserv Forum Arena
03.2024 - 10.2024

Patient Service Representative

Medical College of WI
12.2021 - 12 2023

Dietary Aide Leader

Mitchell Manor Nursing Home
01.2018 - 12 2019

Night Auditor

Red Roof Inn Hotel
12 2023 - 03 2024

Elderly Caregiver

Saber Group Home
12 2019 - 12 2021

Bachelor of Science - Healthcare Adminstration

Grand Canyon University

High School Diploma -

Academy Of Excellence High School

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Johnquashia Acevedo