Johnquashia Acevedo
Stevens Point,Wisconsin
Summary
Dynamic professional with a proven track record in healthcare and hospitality, exemplified by a pivotal role at . Medical College of Wisconsin (Neurology department) Excell in optimizing budget allocation and enhancing patient well-being through interdisciplinary teamwork. Skilled in medication management and team building, showcasing a blend of analytical prowess and empathetic leadership.
Overview
2025
2025
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Catering Coordinator
Fiserv Forum Arena
Milwaukee,WI
03.2024 - 10.2024
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Optimized team performance by effectively scheduling and supervising staff during events.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Night Auditor
Red Roof Inn Hotel
Oak Creek, WI
12 2023 - 03 2024
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Patient Service Representative
Medical College of WI
Wauwatosa, WI
12.2021 - 12 2023
- Contributed resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Verified insurance eligibility and coverage for patients.
Elderly Caregiver
Saber Group Home
South Milwaukee, Wisconsin
12 2019 - 12 2021
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
Dietary Aide Leader
Mitchell Manor Nursing Home
West Allis, Wisconsin
01.2018 - 12 2019
- Supported successful audits by maintaining accurate documentation of food handling practices and staff training requirements.
- Mentored new Dietary Aide team members, ensuring they were properly trained in safety and sanitation protocols.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Promoted patient well-being by actively participating in interdisciplinary care teams focused on nutrition management plans.
- Optimized budget allocation by negotiating contracts with vendors, securing cost-effective pricing for food and supplies.
Education
Bachelor of Science - Healthcare Adminstration
Grand Canyon University
Phoenix, AZ03.2028
High School Diploma -
Academy Of Excellence High School
Milwaukee, WI05.2019
Skills
- Appointment Scheduling
- Interpreting physician orders
- Math skills and analytics
- Trained in [Epic]
- Medication Administration
- First Aid and Safety
- Medication Management
- Client documentation
- End of life care
- Teambuilding
Certification
- [Certified Clincal Medical Assistant], [National Healthcareer Assocation ] - [April 2020 - October 2020]
Timeline
Catering Coordinator
Fiserv Forum Arena
03.2024 - 10.2024
Patient Service Representative
Medical College of WI
12.2021 - 12 2023
Dietary Aide Leader
Mitchell Manor Nursing Home
01.2018 - 12 2019
Night Auditor
Red Roof Inn Hotel
12 2023 - 03 2024
Elderly Caregiver
Saber Group Home
12 2019 - 12 2021
Bachelor of Science - Healthcare Adminstration
Grand Canyon University
High School Diploma -
Academy Of Excellence High School