JOHN R. BLANGO
New Haven,CT
Summary
Customer service professional that recognizes customers demands and provides effective problem-solving solutions. Committed to providing excellent customer service in order to establish a great work environment for both guests and employees. Under pressure, calm and professional with a focused, team-oriented personality.
Overview
7
7
years of professional experience
Work History
Education Program
Early Childhood
New Haven, CT
01.2013 - 01.2016
- Assisted in the completion of registration forms for children entering Early Childhood, pre-K and Kindergarten.
- Verifying that children had all their immunizations in order to enroll in school.
- Called parents to let them know what documentation was needed to enroll their child in school.
- Answered phone calls and directed calls to appropriate personnel.
- Prepared orientation packets for all incoming new students.
- Engaged in Community Service Club where I fed the homeless.
- Completed daily logs for management review.
Summer Enrichment Program
Newhallville
New Haven, CT
04.2015
- Mentor and monitor children in the program;
- Counsel children about the dangers of drug use and gang involvement.
- Assisted coworkers with children while teaching educational enrichment at Lincoln Bassett Community School.
Mentor, At-Risk Youth
BreakThru! Non Profit Program
New Haven, CT
06.2016 - 08.2016
- Assisted in giving kids a safe space to voice their opinions on feelings of displacement in their community.
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Taught lessons to students and faculty regarding issues such as bullying and drug abuse.
Assistant Teacher
UConn CT FANs IM
North Haven, CT
01.2017 - 11.2017
- Provided services in Culinary cleanliness for children
- Provided a curriculum on a more nutritious dietary lifestyle.
- Delivered group teaching in a classroom setting. Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Guest Advocate
Target Corporation
North Haven, CT
01.2019 - Current
- Expertise in service and engagement
- Customer service excellence
- Store Opening & Closing Procedures
- Stocking & Merchandising
- Restock of inventory
- Price audits
- Money management: Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Trained new personnel regarding company operations, policies and services.
Education
Cooperative Performing Arts High
New Haven, CT2018
Criminal Justice
Gateway Community College
New Haven, CT2017
Central Connecticut State University
New Britain, CTSkills
- Calm and Patient Demeanor
- Efficient and Detail-Oriented
- Safe Work Practices
- Effective Customer Communication
- Cultural Awareness
- Professional Relationships
- Customer Care
Timeline
Guest Advocate
Target Corporation
01.2019 - Current
Assistant Teacher
UConn CT FANs IM
01.2017 - 11.2017
Mentor, At-Risk Youth
BreakThru! Non Profit Program
06.2016 - 08.2016
Summer Enrichment Program
Newhallville
04.2015
Education Program
Early Childhood
01.2013 - 01.2016
Cooperative Performing Arts High
Criminal Justice
Gateway Community College
Central Connecticut State University
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