John R. McIntosh
Killeen,TX
Summary
Positive and upbeat individual with diligence for work and understanding of good customer service.
Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
11
11
years of professional experience
Work History
Utilities Associate
Walmart Return Center
Woodway, TX
11.2013 - 01.2017
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Improved operations by 25% through consistent hard work and dedication
- Created plans and communicated deadlines to ensure projects were completed on time
- Drove operational improvements which resulted in savings and improved profit margins
- Maintained energy and enthusiasm in fast-paced environment
- Collaborated with team members to achieve 100% completion rate daily
Door Runner
Walmart Distribution Center
Temple, TX
12.2010 - 11.2013
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Tracked and maintained records for shipping department.
- Sent completed entries for evaluation and final approval.
- Managed workflow scheduling, data entry and accuracy verification for approximately 44 clients per night.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Order Filler
Walmart Distribution Center
Temple, TX
06.2007 - 12.2010
- Receive and fill store orders
- Use automated/computer-based technology to track inventory
- Collaborate with team members regarding daily tasks/assignments
- Compliant with safety regulations, institutional policies and procedures
- Coordinated efficient shipping and receiving for 80 or more trucks each day while implementing continuous improvement strategies to optimize team performance
- Streamlined packing procedures by keeping detailed track of over 1500 pounds of frozen goods daily stock packing and identifying areas for improvement
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels
- Coordinated efficient organization, palletizing and transportation of completed packages
Construction Laborer
West Coast Construction
Killen, TX
03.2006 - 06.2007
- Clean and prepare construction sites (removal of debris, garbage, and trees)
- Prepared job sites for work plans by measuring and marking different distances
- Operate construction-related equipment (i.e., forklifts, grinders, wet saw, pressure cleaners, scissor lift, boom lift)
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Recognized and reported potential project challenges and assisted with solutions
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Facilitated successful completion of $1M government remodeling project ahead of schedule
Education
High School Diploma -
Shoemaker High School
Killeen, TX05.2005
Skills
- Hardworking and Dedicated
- Multitasking and Prioritization
- Team Building
- Coaching and Mentoring
- Report Preparation and Analysis
- Quality Assurance
- Types 35 words per minute
- Answering Phones
- Telephone Etiquette
- Scheduling
- Ability To Adapt
- Communication
Timeline
Utilities Associate
Walmart Return Center
11.2013 - 01.2017
Door Runner
Walmart Distribution Center
12.2010 - 11.2013
Order Filler
Walmart Distribution Center
06.2007 - 12.2010
Construction Laborer
West Coast Construction
03.2006 - 06.2007
High School Diploma -
Shoemaker High School
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