John R Morris

Oversee DOT Medical Review

Safe Operation and Driver Compliance

Instruct Safety Training

Maintain Carrier Observations

Inspect DOT / NYS Pre-trips

Driver Evaluation

Mobile undercover driver observations

Community outreach with Disabled Community to endure safe reliable transportation

• Managed complete construction process to maximize quality, cost-controls and efficiency.
• Worked with specialized teams to accomplish all objectives and achieve goals.
• Developed and maintained productive working relationships with internal and external stakeholders.
• Resolved conflicts between staff and customers swiftly and professionally.
• Analyzed reports to identify areas of improvement and implement corrective action.
• Oversaw daily operations at site, keeping team production moving at optimal pace.
• Trained workers in proper methods, equipment operation and safety procedures.
• Developed and maintained positive relationships with clients and other stakeholders.
• Created and implemented plans to maximize efficiency of workers.
• Administered disciplinary actions to workers violating safety regulations and company policies.
• Investigated and reported on accidents, injuries and near-miss incidents.
• Communicated with stakeholders on job milestones.
• Worked with specialized teams to accomplish all objectives and achieve goals

• Communicated with drivers and personnel to coordinate timely scheduling of daily work.
• Directed dispatching, payroll compliance, Federal BTW drive time
• Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
• Instructor for Newly Hired Surface Line Dispatchers
• Set up Surface line dispatcher Bi-Yearly work picks, and Holiday Assignments
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
• Minimized cost of operations by optimizing routes for drivers to align with budget.
• Answered phone calls and responded to customer emails.
• Monitored vehicle locations to coordinate timely arrivals.
• Assisted in resolving customer complaints and grievances.
• Monitored flow of paperwork and directed information to appropriate departments.
• Utilized customer feedback to improve customer service.

• Operated with safety and skill to avoid accidents and delays.
• Provided passenger assistance, collected fares and offered schedule and route information.
• Accepted and processed fares.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Transported customers to and from the five boroughs of nyc
• Provided information about routes, destinations and timelines to inform passengers.
• Followed company policies and procedures and maintained compliance with standards.
• Followed predetermined routes to consistently meet targets and maintain schedules.
• Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
• Aided passengers with disabilities or special needs.
• Inspected bus for any mechanical issues before departure.
• Developed and maintained positive relationships with passengers and other drivers.
• Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
• Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
• Complied with traffic regulations to operate vehicles in safe and courteous manner.
• Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
• Assisted passengers with inquiries and requests during trips.
• Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
• Diffused potential passenger disputes with fairness and professionalism.
• Followed all relevant schedules for routes and arrivals.
• Operated large vehicles in difficult urban and rural conditions.
• Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
• Regulated heating, lighting and ventilating systems for passenger comfort.

• Resolved shipping discrepancies by coordinating customer and courier communications.
• Directed shipping and receiving of wide range of products daily.
• Coordinated driver dispatch to accomplish daily delivery requirements.
• Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Organized records of vehicles, schedules and completed orders.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Divided and categorized cargo received and redirected shipments in response to customer requests.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Created and enforced detailed organization processes to increase quality and service standards.
• Prospected for leads to build pipeline and convert to sales opportunities.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Managed large budgets, collaborating with other departments to eliminate redundancies.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Assessed damaged materials and notified maintenance personnel of needed repairs.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.