Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
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John Reid Jr

Hampstead,MD

Summary

Experienced Senior Account Executive and Project Manager with 25+ years of expertise in lead generation and revenue development. Demonstrated ability to lead and contribute to commercial, industrial, government, and residential projects. Known for strong work ethic, meeting deadlines, and resolving customer issues. Seeking challenging opportunities to expand territories.

Overview

20
20
years of professional experience

Work History

Merchandising Service Associate

Lowes Home Improvment
Westminster, MD
06.2023 - Current
  • Welcomed customers and evaluated needs.
  • Efficiently handled customer transactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Addressed and rectified customer issues professionally.
  • Maintained store displays to ensure that merchandise was attractively presented.
  • Ensured compliance with safety guidelines while operating equipment.
  • Assisted with inventory control procedures such as ordering stock and stocking shelves.
  • Enforced store policies regarding returns, exchanges, refunds.
  • Stayed current on promotional activities and sales events.
  • Utilized POS system to process orders accurately and efficiently.
  • Assisted with training new associates on processes and procedures.
  • Participated in team meetings to discuss goals and objectives.
  • Completed assigned tasks within established time frames.
  • Followed all security protocols when handling confidential information.
  • Stocked merchandise and loaded and unloaded deliveries.

Senior Account Executive

Siemens Building Technologies
Beltsville, MD
11.2021 - 12.2022
  • Sourced new sales opportunities through inbound lead follow-up.
  • Generated leads and solicited new opportunities by leveraging business intelligence, networking and third-party data sources.
  • Identified product or service improvements by remaining current on industry trends, market activities and competitors.
  • Communicated regularly with territory and regional managers for daily support and strategic planning.
  • Developed contracts to successfully close sales for existing and potential accounts.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Participated and completed the onboarding process, which consisted of over 50 trainings in a six month timeframe.

Sales Executive

CASTLE SPRINKLER AND ALARM
College Park, MD
01.2019 - 01.2021
  • Outside Sales Executive within the DC/MD/NOVA territory for commercial and industrial properties
  • Optimize results through regular analysis of business and communicate clearly with the operations division within the company
  • Solicit new potential clients for service contracts- on track to deliver results of $300K prior to COVID
  • Create positive customer experiences and meet customer scheduling needs
  • Attend all in-person and virtual meetings within the contract department and service and inspection department to ensure smooth processes for client satisfaction
  • Expand customer base through relationship selling and gained 10 new clients 2019-2020
  • Maintain strong relationships with all levels of management in all departments of the company
  • Communicate with subcontractors and negotiate contracts to deliver a 40% return for project

Business Sales Executive

JUDD FIRE PROTECTION
Westminster, MD
01.2005 - 01.2019
  • Managed the DC/MD/NOVA/PA territory for government, commercial, industrial, hospitals and residential properties
  • Responsible for planning various service configurations to meet diverse customer needs
  • Analyze monthly sales reports to ensure accuracy for services and inspections
  • Increased inspections and service departments gross revenue by 115% Year over Year
  • Kept costs under budget and maintained a profitable margin (under 40%)
  • Assist with internal operation processes to improve time management
  • Confer with customers and engineers to assess equipment needs and determine system requirements
  • Protect company reputation and built loyal client base by working relentlessly to resolve challenges
  • Lead and manage field teams to oversee projects to assure projects deadlines were met
  • Orchestrate teams required for IDIQ projects
  • Built strong relationships with customers and received multiple referrals for contracts based on performance

Education

BA - Business Administration and Management

Towson University

Skills

  • CORE PROFESSIONAL STRENGTHS
  • Profitability and revenue generation
  • Sales management
  • Relationship management
  • Effective communication
  • Business analysis
  • Account management
  • Essential persuasion skills
  • Leadership
  • Teamwork
  • Empathy
  • Computer skills and experience
  • Superior time management

Accomplishments

  • Certifications:
  • NFPA 25-District of Columbia
  • NFPA 20- Baltimore, MD
  • Hospital Life Safety Inspections/Accreditations (Joint Commission)- Orlando, FL
  • NFPA 101 Life Safety Code- Towson, MD
  • NFPA 10- Baltimore, MD

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Merchandising Service Associate

Lowes Home Improvment
06.2023 - Current

Senior Account Executive

Siemens Building Technologies
11.2021 - 12.2022

Sales Executive

CASTLE SPRINKLER AND ALARM
01.2019 - 01.2021

Business Sales Executive

JUDD FIRE PROTECTION
01.2005 - 01.2019

BA - Business Administration and Management

Towson University

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John Reid Jr